Technical Support Analyst

American Red Cross
Fairfax, VA
Sep 24, 2021
Sep 26, 2021
Full Time
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: The American Red Cross is seeking a Tech Support Analyst to based in Fairfax, VA. The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software. Support 24x7 operations for internal and external users. Provide support, development and/or leadership guidance to all Red Cross volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. Responsibilities: 1: Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed. 2: Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods. 3: Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization. 4: Prepare metrics, activity and progress reports regarding projects, tasks, and operations . 5: Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements. 6: Provide training and guidance to other staff. Contribute expertise to projects. Qualifications: Education: Bachelor's degree required. Information Systems, Computer Science, or related field preferred. Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required. Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. Travel: N/A Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

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