IT Field Support Specialist Level 1 with TS/SCI Poly

IMG Information Management Group, Inc.
Columbia, MD
Sep 24, 2021
Sep 26, 2021
Full Time
Overview: Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years. is hiring a full-time IT Field Support Specialist Level 1 with TS/SCI FSP at its Columbia, MD location. Responsibilities: The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Qualifications: Clearance Required: TS/SCI with full scope polygraph prior to consideration Education/Years of Experience: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches Demonstrated ability to read and understand technical manuals and schematics Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access) Able to manage time and priorities effectively Able to work efficiently with minimal supervision Proficient in working with end-users remotely Demonstrated expertise in Microsoft Windows 7 and 10 Familiar with Active Directory security and policies Excellent analytical and problem solving skills Outstanding communication skills to relate with team members and support workers Must to be able to lift 50 lbs. Must be able to drive company vehicle. Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management. Candidates with a full scope polygraph are encouraged to apply including Security Specialists; technicians; logistics professionals; machinists; avionics mechanics; construction workers; janitorial custodians; etc. IMG COMPANY BENEFITS Health, dental, vision, and life insurance Short term and long term disability insurance 401(k) with generous company match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 20 days of personal leave plus paid federal holidays Professional development and training assistance Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.