End User Support Technician Tier 3

Employer
Doyon Security Services
Location
Gaithersburg, MD
Posted
Sep 24, 2021
Closes
Sep 26, 2021
Ref
110695539
Hours
Full Time
## Description JOB SUMMARY: Provides technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolves complex issues or escalates issues to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure that the issue resolution meets or exceeds the service level standard for owned tickets as well as tickets owned by Tier 1 and 2 technicians. Provides t

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