Director, Agility

Location
Washington, DC
Posted
Sep 24, 2021
Closes
Oct 26, 2021
Ref
JR-90272672
Function
Executive, Director
Hours
Full Time
Job Description

Arc XP ( www.arcxp.com ) is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving more than 1,500 sites in 25 countries that reach more than 1.5 billion unique visitors monthly.

Built 100% on AWS, the Arc platform follows a microservice architecture. All of our software teams use dev ops to deliver and maintain products. Our processes are lightweight, which allows our teams to innovate quickly to bring new ideas to market. New features and products are deployed to our customer base every day.

Are you interested in scaling an Agile practice within a growth-mode SaaS business? The Director, Agility will recruit and develop world-class talent, by coaching, managing and mentoring a team of Scrum Masters and Agile Coaches. You and your team will set the vision and means of execution for Agile within the entire Arc XP product and engineering team. You will help to organize scaled Agile practices across over twenty product teams, and deploy Agile and Program Management principles and practice to enable Arc's increasingly cross-cutting roadmap. And you will help to strengthen Arc's Agile culture, building on past successes and identifying areas for improvement. In short, your team is responsible for creating the environment, processes and culture that will power Arc's continued success.

The Director, Agility reports to the VP of Product, and will work closely with Product and Engineering Directors to collaborate on the roadmap and both influence and plan for upcoming work. You will work extensively with the VP of Engineering, Engineering Management and individual engineers to ensure your vision for the product comes to life. Together with Product and Engineering leadership, you will drive development of the world's leading enterprise digital experience platform.

Responsibilities
  • Lead the overall vision, strategy, and execution for Agility across the organization.
  • Listen; engage with teams, managers and leaders across the organization to understand their vision, goals and challenges.
  • Work with stakeholders to create organizational transparency that enables alignment, improves communication, manages dependencies, uncovers impediments and builds high performing teams.
  • Manage and develop a quickly-growing team of talented Scrum Masters and Agile Coaches by recruiting, nurturing and retaining best-in-class talent - all within the context of a quickly scaling business where roles and process will need to be defined by you.
  • Manage a team of ICs and managers at different stages of development. This requires setting clear goals, managing project loads and allocating team members accordingly, ensuring needs are met and setting up team members for overall success. Empower, motivate and create space for your team to learn, share and grow.
  • Craft, review and implement organizational processes that drive better business outcomes.
  • Operate, engage and collaborate from a place of humility, empathy and courage. Change is hard, meet people where they are and use your influence to drive change.
  • Promote a culture where teams feel empowered to self organize, introspect, ideate, experiment and continuously improve.
  • Lead critical and highly impactful organizational initiatives.
  • Think beyond frameworks and methodologies; teams and situations are different so choose the right approach based on the context.
  • Be flexible in the face of change, create and support light weight processes and practices that are adaptable within a high growth environment.
  • Improve organizational predictability and throughput while constantly finding ways to reduce waste.


Qualifications
  • 10+ years' experience, including expert background in Agile, Scrum, Kanban, Test-Driven Development, Project and Program Management
  • 3+ years of agile management experience, including prior experience leading a team of Scrum Masters, Agile Coaches and Program Managers
  • Emotional intelligence, level-headed diplomat, skilled listener and clear communicator.
  • Teacher and coach with strong empathy traits, able to remain objective and constructive in all situations.
  • Ability to work seamlessly with all levels of the organizations (teams to C-Suite).
  • Expert level skills in servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency.
  • Experience leading and aligning multiple dependent programs or product lines to deliver value.
  • Knowledgeable in agile scaling frameworks and strategies including SAFe, Lean, LeSS, Nexus, Scrum at Scale, Enterprise Scrum
  • Common-sense approach to agility that is focused on better outcomes irrespective of methodologies, frameworks, practices or processes.
  • Experience with a broad range of complimentary practices, tools and techniques like story point estimation, SWAG, WIP limits, story mapping, mind mapping, Value stream mapping, Design thinking.
  • Knowledgeable in agile/software delivery tools, especially Atlassian products and Aha.
  • Experience with SaaS CMS or enterprise SaaS software is preferred.


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.