Information Technology Tech Iii

Location
Fairfax, Virginia
Salary
$54,761.62 - $91,269.57 Annually
Posted
Sep 25, 2021
Closes
Oct 09, 2021
Ref
21-01962
Function
Administrative
Hours
Full Time
Job Announcement

Provides end user technical support for four shifts (two day and two night) of the Department of Public Safety Communications (9-1-1 Center) personnel (approximately 40 Public Safety Communicators per shift) as well as physical installations (computers and printers), maintenance, and security permissions and Active Directory administration. Other job functions include PC replacements, hardware/software troubleshooting, and upgrades on the Windows operating system. This position also serves as a technical liaison to the Department of Information Technology (DIT) and aids other team members as needed.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Performs complex problem diagnosis and resolution for customers using the mainframe, LAN's, PC's, and printers on the County's enterprise system;
  • Responds to requests for information, troubleshoots problems, and directs callers to other designated staff as needed;
  • Provides proactive notifications regarding outages, system changes, and problem recovery;
  • Maintains written and oral communications with customers, technical support staff, and management using e-mail, internet, pagers, telephone, and technical support software alert features;
  • Applies established priority levels to customer requests for service to ensure business objectives are met;
  • Maintains a working knowledge of the latest technical procedures and practices related to systems operation and performance, capacity issues, and telecommunications techniques;
  • Learns diagnostic and error messages for common problems and routine operations on PC, network, and mainframe platforms;
  • Conducts training sessions and cross-trains for other technical services positions to update and expand knowledge and skills;
  • Performs research on problem resolution;
  • Updates and documents new solutions on databases;
  • Assists in identifying trends and performing root cause analysis for systems problems;
  • Provides assistance to other staff as needed;
  • Performs back-up system administration duties and assists in maintaining security controls;


Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Considerable knowledge of a variety of automated tools for diagnosing and solving information system problems;
  • Considerable knowledge of personal computers and personal computer software application packages and development products;
  • Considerable knowledge of personal computer, network, and mainframe interface;
  • Ability to communicate technical ideas clearly and effectively, both orally and in writing;
  • Ability to provide support and technical assistance to computer users;
  • Ability to perform complex personal computer system troubleshooting, both on software and hardware problems;
  • Ability to implement or coordinate equipment repairs and solve software problems;
  • Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of information systems equipment;
  • Ability to maintain records and write reports;


Employment Standards

MINIMUM QUALIFICATIONS:

Any combination education, experience, and training equivalent to graduation from high school; plus five years of experience in the installation, configuring, and troubleshooting of personal computers, network/telecommunications systems, multi-platform systems, mainframe interfaces; or possession of an associate degree in computer science, or related field; plus three years of similar experience.

PREFERRED QUALIFICATIONS:
  • Ability to support PC replacements, hardware/software installation, troubleshooting, and upgrades on the Windows operating system
  • Experience in server operating system installations, physical installations (computers and printers), maintenance, and security permissions and Active Directory administration
  • Work effectively in a sometime stressful public safety environment with that ability to deal with demanding customers effectively
  • Experience in maintaining Copiers, fax machines, printers

NECESSARY SPECIAL REQUIREMENTS:
All newly hired employees are required to be fully vaccinated as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or religious reasons will still be subject to the weekly testing requirement. Otherwise, vaccinated employees will complete the attestation online in the first day of employment.

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Must have the ability to sit/stand for prolonged periods of time as required. Communicate by speaking, articulating and enunciating clearly in English. Travel to work at other locations, to include the alternate 9-1-1 center. Able to perform job using standard agency equipment.
Must be able to lift up to 50 pounds. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercis e.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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