Duties

Summary

This position is located in the Office of Protection Services, at the National Gallery of Art and is under the direct supervision of the Deputy Chief for Information Technology (IT) Projects. The IT Specialist has the primary responsibility of System Administrator of the access control and alarm monitoring system, the digital video recording system, and the network systems they operate on in support of AOP's Security Command Center.

Learn more about this agency

Responsibilities

The incumbent will:

• Performs the full range of System Administrator duties in direct support of AOP's daily 24x7 Security Command Center (SCC) operations that include access control and alarm monitoring systems, and the digital video recording system.
• Uses established network operations, management, and maintenance methods to monitor and troubleshoot AOP's independent security network.
• The IT Specialist is the first responder to emergency maintenance and management of network systems used for the transmission of security information in data and digital video formats with after hours and weekend response support as required.
• The IT Specialist directly interfaces with the SCC security staff, AOP management and Technical Services personnel, Security Operations staff including Security Officers, the Gallery's Data Processing (IT) Department, as well as officials from other government agencies, museums, law enforcement or other organizations, vendors and contractors.
• Identifies and/or provides analysis of security threats, vulnerabilities, and risks; researches technology solutions and recommends technology and process changes to remediate those threats.
  
• Ensures confidentiality, integrity, and availability of the range of network and system services that are vital to the SCC security staff in accomplishing their responsibilities to protect employees, visitors, the collections and the buildings of the National Gallery of Art.
  
• Acts as Contracting Officer Representative (COR) for contracts related to security systems and applications; manages contractors; and works closely with the contractors and contracting office staff to assure contract compliance.
  
• Provides customer service and support to SCC Security staff.
  

Travel Required

Not required

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements
• See "Other Information" section regarding Selective Service requirements.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Candidates must meet the Qualification Standards Handbook requirements for the GS-2210-12. Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-11 level in the Federal service, This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving, Specialized experience for this position includes working with various computer systems, software analysis programs or tools, and assisting in making corrections, modifications and/or enhancements to those systems.

Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!

Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.

Ability to identify and collect relevant data, compile and analyze data, and make sound decisions and recommendations.

Ability to research, interpret, and apply written procedures, regulations, or policies in carrying out work assignments.

Ability to solve problems or achieve goals through the combined cooperative efforts of self and others.

Ability to convey technical information to a variety of audiences in meetings, presentations, or briefings.

"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures.

CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.

You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

EDUCATION: Are you using education to qualify?

Although this position does not have a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.

Education must be obtained from an accredited institution recognized by the U.S. Department of Education.

Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website .

Additional information

• The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.

• More than one selection may be made from this vacancy announcement.

• Some positions may require completion of a probationary period of up to 1 (one) year.

• AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.

• All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register . If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.

EEO Policy: https://help.usajobs.gov/index.php/EEO_Policy_Statement

Reasonable Accommodation Policy: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement

Veterans Information: https://help.usajobs.gov/index.php/Veterans_Information

Selective Service Registration: http://www.sss.gov/

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the Category Rating and Selection procedures. The quality categories are defined as "Best Qualified", "Well Qualified", and "Qualified".

Based on your responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:

Best Qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position.

Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some, but not all of the major aspects of the position.

Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position.

If you are eligible for career transition assistance plans such as ICTAP or CTAP, you must meet the definition of "well qualified" which is defined as having a score of 85 or better.

Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.

If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

Please carefully review the following list to determine what documentation you need to submit.

Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.

ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.

• Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
• Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
• Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
• For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
• It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.

If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.

Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).

To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!

Full position title;

appointment type;

occupational series;

pay plan, grade, and step;

tenure code; and

service computation date (SCD).

Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.

Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011 .

Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.