Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)If you're a passionate professional who embraces the unexpected and enjoys providing exceptional service, we want to hear from you!The Client Service Manager is the primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, plan setup, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention. Primary Responsibilities: Client contact responsible for delivering quality operational service Provide internal and external status, operational metrics and service level reporting Provide issue resolution and service enhancements following proper procedures and process Manage issue resolution across functional areas to insure on time delivery Ongoing review of program setup and features Provide input into the strategic planning for assigned clients Foster service and system improvements to improve quality and service to clients Provide system and operational training for Clients and team members Handle ad hoc requests, following proper procedures and processes to insure quality deliveryYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: Bachelor's degree or equivalent work experience 2+ years of relevant account management experience, with 2+ years in Benefits or Health Savings Account AdministrationPreferred Qualifications: Resourceful and creative problem solver in order work across the organization to achieve results for clients Anticipate areas of concern or risk Ability to maintain grace under pressure when unexpected issues arise - embrace the unexpected Solid focus on client satisfaction and client retention Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues Ability to define expectations, manage timelines and meet project deadlinesUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Client Service Manager, Account Manager, Account Management, Benefits, Health Savings Account, Hunt Valley, MD, Maryland