Duties Summary Located in the Department of State's Bureau of Information Resource Management (IRM), these positions involve both IT policy and planning and related technical assistance and customer support activities. The positions develop, manage and secure the Department's global IT infrastructure. This serves as public notice for the use of OPM's Direct Hire Authority. Applicants who meet the qualification requirements will be forwarded to the selecting official for consideration. Learn more about this agency Responsibilities Policy and Planning: develop, implement, and ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all IT programs. Customer Support: provide technical support to customers who need advice, assistance, and training in applying hardware and software systems. Serve as a policy and strategic advisor; assist in integrating strategy across the organization's mission areas and ensure technical support to internal and external customers worldwide. Formulate, develop, coordinate, and execute a broad range of IT and telecommunications policies and operational plans, risk management strategies, programs and projects. Serve as a technical advisor and a lead on IT initiatives. Provide customer technical service to the IRM user community. Assist global-reaching activities such as the application and adaptation of new and improved approaches to the planning and implementation of major projects. Ensure the fostering of collaborative customer support for new approaches. Liaise with other sections to minimize or resolve operational problems. Support the planning and delivery of customer support services, assistance and/or training. Travel Required Not required Requirements Conditions of Employment US Citizenship is required. Must be able to obtain and maintain a Top Secret security clearance. One year probationary period, unless excepted by regulation. Incumbent will be subject to random drug testing. Verification of employment eligibility in the United States is required. Direct Hire Authority will be used to fill this position. Qualifications Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. Applicants at all grade levels must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government)to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and, Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Have at least 1 full year of specialized experience equivalent to the grade level below the grade level of the position being filled. For GS-13 grade level: Applicants must have 1 year of specialized experience equivalent to the GS-12 level. Qualifying specialized experience must demonstrate the following: Policy and Planning: Experience developing and implementing plans, policies, standards, infrastructures, and architectures that establish the framework for the management of IT programs. Experience coordinating and executing IT and/or telecommunications policies and operational plans, risk management strategies, programs and projects. Experience serving as an advisor on IT related policies and strategies. Customer Support: Experience providing technical service and support to customers in applying hardware and software systems. Experience assisting in the application and adaptation of new approaches to the planning and implementation of projects. Experience supporting the planning and delivery of customer support services, assistance and/or training. There is no substitute of education for specialized experience for the GS-13 position. For GS-14 grade level: Applicants must have 1 year of specialized experience equivalent to the GS-13 level. Qualifying specialized experience must demonstrate the following: Policy and Planning: Experience developing, implementing, and ensuring compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of IT programs. Experience formulating, developing, coordinating, and executing IT and telecommunications policies and operational plans, risk management strategies, programs and projects. Experience serving as an advisor on IT policies and strategies; assisting in the integration of strategy across the organization's mission areas. Customer Support: Experience providing technical service and support to customers in applying hardware and software systems. Experience assisting the application and adaptation of new approaches to the planning and implementation of major projects. Experience fostering collaborative customer support; liaising with customers to minimize and/or resolve operational problems. Experience planning and delivering customer support services, assistance and/or training. There is no substitute of education for specialized experience for the GS-14 position. To view OPM's 2210 series qualification standard, click here. Education See the qualifications section of this vacancy announcement for education requirements, if applicable. Additional information For reasonable accommodation at the US Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov . If eligible, telework and remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite. If eligible, applicants to this announcement may be referred to other positions in other Bureaus/Offices in the Department that may require a higher security clearance. EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) - US law requires organizations to employ only individuals who may legally work in the United States - either US citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from US Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee's information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Under the provisions of the Direct-Hire Authority, veterans' preference does not apply. Traditional rating and ranking of applications does not apply. For this announcement, all applicants will be assessed to determine if they meet the qualifications for this position, specifically the education, specialized experience, and knowledge, skills, and abilities (KSAs) necessary to perform the work of the position. Applicants will not be rated or ranked. All applications that meet the required qualifications will be referred to the selecting official in the order in which the applications were received. Your qualifications will be evaluated on the following KSAs and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume: Knowledge of strategic, tactical, programs and operations planning concepts, methods and theories. Knowledge of IT management statutes, regulations, concepts, principles, standards, methods, and practices. Skill in applying advanced IT principles, concepts, methods, standards and practices to administer, develop, deliver and support customers. Ability to develop, interpret, and apply policies governing IT systems. Ability to communicate effectively, both orally and in writing. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (eg, Peace Corps, AmeriCorps) and other organizations (eg, professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here . Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be well qualified for the position to receive consideration for selection priority. Candidates are considered well qualified if their knowledge, skills, and abilities (KSAs) exceed the minimum qualifications described in the announcement. Applicants must meet all qualification requirements by the closing date of this announcement. Your application package must contain sufficient information to make a valid determination that you meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying and support your answers to the self-assessment questions related to basic eligibility. To preview questions please click here . Required Documents All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 pm Eastern Time (ET) on the closing date of this announcement. 1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating. 2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State". 3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment. 4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you MUST submit the required supporting documentation (certificates, certifications, etc.) with your application. 5. Veterans' preference does not apply to this vacancy. Any supporting documentation received from veterans will be retained to document veteran's status if selected. If claiming 5-point veteran's preference, you must provide a copy of your DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferred), which must show the type of discharge and dates of active duty. If you are currently on active duty, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement. If the appropriate information is not submitted to confirm your current or expected discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service. If claiming 10-point veteran's preference (ie, preference eligibles with a compensable service-connected disability of 30% or more), you must submit the documentation required by the SF-15 (Application for 10-Point Veteran Preference) to support your claim (eg, DD-214, official statement from the Department of Veterans Affairs). If we cannot verify your 10-point preference status, you will receive 5-point preference if veterans' preference requirements have been met. For further information regarding Veterans, click here . For applicants claiming 10-point derived veterans' preference (ie, spouses, widows, widowers or mothers of veterans), a completed SF-15 must be submitted with the application with all required supporting documents listed on the form. For Sole Survivorship preference, you must provide a copy of your DD-214 (Member Copy 4 is preferred) or another form of official documentation which shows your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge. To gain access to your DD214 online, click here . 6. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below: ICTAP Considerations CTAP Considerations If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the US Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the US Department of Education . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Benefits Help Benefits A career with the US Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered. How to Apply Help How to Apply Prepare your application in USAJOBS To start your application, click Apply and we'll walk you through the process where you'll attach a resume and any required documents. During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. Please carefully read all the instructions before you apply. You have until 11:59 pm Eastern Time (ET) on the closing date of this announcement to complete the application process. STEP 1: Select the "Apply On-line" button and follow the instructions to register or sign into USAJOBS. STEP 2: Submit a detailed resume or any other written format you choose documenting your job-related qualifications, experience, and education (if applicable). Cover letter is optional. If you submit a cover letter, you must also submit a resume. Please see the How You Will Be Evaluated section for specific information that should be outlined in your resume. STEP 3: Answer the job-specific self-assessment questions on-line through the US Department of State's Gateway to State automated application system. The questions will be used to evaluate your qualifications and experience for this position. STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section of this announcement, to the Department's Gateway to State automated application system prior to the closing date of this announcement. For instructions on how to view the status of your supporting documentation, please click here . Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 am and 7:00 pm ET ALTERNATE APPLICATION PROCEDURES NOTE: If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax. Contact the Human Resources office listed on the announcement between the business hours of 8:15 am and 5:00 pm ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 pm ET on the closing date of this announcement. Paper applications and information sent by mail WILL NOT BE ACCEPTED. Agency contact information C. Williams Phone 000-000-000 Fax 000-000-0000 Email williamsce@state.gov Address US Department of State 600 19th Street NW SA-17, 5th Floor Washington, District of Columbia 20522-1705 United States Learn more about this agency Next steps After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration for possible interviews in approximately two weeks after the announcement closes. After a tentative job offer, we will conduct a suitability review and/or security background investigation, which generally takes an average of at least two to six months. You will be notified up to four times during the hiring process: 1. Upon receipt of your application. 2. Upon minimum qualification determinations. 3. After the certificate is issued. 4. After final selection is made. For instructions on how to view the status of your application, please click here . Multiple positions may be filled