Company:Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 210 markets located in 47 countries. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.Responsibilities:Provide leadership and oversight for all 24/7 operations in Network Operations including tiered customer support and network availability/maintenance/augmentsProvide leadership for the rollout of all network updates including capacity additions, equipment replacements and software upgrades while working with the field, customer service and engineering teams to meet the goals of minimal network disruption and customer impactDefine and enhance metrics to track objectives of zero defects and downtimeDefine and implement NOC processes, CST processes, procedures and policiesMaintain proficiency in up-to-date technological developments in IP networking and DWDM technologiesProvide leadership to NOC and Customer Service personnel.Ensure technical competency of each and every NOC director, manager and technicianProvide hands-on leadership during network eventsDevelop requirements for new operations tools to provide more efficiency to NOC team tasksQualifications:Strong leadership with high-energy management and coaching abilities are required. High level of interpersonal skills to work effectively with others, motivate employees, and elicit outputStrong working knowledge of network engineering on an IP backbone including the routing protocols, ISIS, OSPF, BGP, a strong understanding of peering and peering relationships and DNS is requiredStrong problem-solving and troubleshooting skills are requiredWorking knowledge of Layer 1 transport networks and equipment. Experience with DWDM technologies is a plus.Experience working with carriers, colocation centers, and content distribution networks is requiredFamiliarity with ILEC operationsSuccessful project management experience is necessaryWell developed written and verbal communication skills are requiredHigh-energy management and coaching abilities are required. High level of interpersonal skills to work effectively with others, motivate employees, and elicit outputTypically requires a Bachelor's degree in a technical field or equivalent experience, certifications, or training10+ years professional experience in a NOC environment involving a geographically distributed network including 5+ years management experienceExperience working for an ISP is a plusReporting:This position reports to the CEO.Cogent Communications is an Equal Opportunity Employer.by Jobble