Systems Administrator

Arlington, Virginia
Sep 24, 2021
Oct 06, 2021
Full Time

The Systems Administrator will provide maintenance and operational support for any physical/virtual servers (i.e. virtual servers compatible with government-owned virtual environments, including print servers, application servers, print queues, and Managed Print Server (MPS) Server/desktop application software), hardware, and software components that comprise the whole of the MPS solution, including any supporting/dependent infrastructures.

  • Tier 1/2 Support Deploying solutions to cybersecurity vulnerabilities identified in the USAF print and FAX environments.
  • Manage NIPRNET and SIPRNET Print Server environment, updates, and patches.
  • Manage and maintain print server environments.
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
  • Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Participate as a full member of a service workgroup and contribute to the group's productivity.
  • Demonstrate the required product proficiency by successfully completing the product training.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
  • Manage assigned parts, tools, and any other assets provided.
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
  • Provide timely and courteous customer service to facilitate customer satisfaction.
  • Meet and/or exceed all required standards, like Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
  • Other duties as assigned

  • Associate degree in an IT related field
  • Current IAT Level II certification
  • 2+ years' experience managing print servers on a DOD network
  • Secret clearance required

Knowledge, Skills and Abilities:
  • Experience with Nuance, Cleo-stream and Center Web applications is a plus.
  • Print Server Management experience.
  • PC skills are required for this position.
  • Skill demonstration required in IE Navigation, File saves and moves, and Internet connectivity.
  • Functional knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word and Excel) is required.
  • Ability to use the PC/wireless devices for data entry, troubleshooting, and web access is required.
  • Ability to successfully pass a drug-screening, DMV, and background check.
  • Ability to work overtime on an occasional basis.
  • Ability to provide reliable transportation to service calls.

Proven excellent customer service skills


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