Sr Manager, Cash Vendor Relationship Manager

Capital One
Richmond, Virginia
Sep 23, 2021
Oct 22, 2021
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Sr Manager, Cash Vendor Relationship Manager

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they aresucceeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

The Cash Operations team provides cash and transportation services to our Retail Branches and ATMs as well as our Commercial clients. Taking care of our customers and making sure they have cash in the right place, at the right time, is our highest priority. We are seeking a top-notch Operations Team Leader to be accountable for our extended cash operation. This leader will manage a team of vendor managers responsible for the relationships and execution of processing owned by our Cash Vendors (Loomis, Garda and Brinks). These Cash Vendor processes include order and deposit processing as well as transportation management related to our Commercial clients, Retail Branches and ATMs. This role will partner with our strategy team and support the work to define our vault distribution strategy and our vendor strategy. They will also drive consistency and develop processes that ensure well managed is always a top priority. This leader will build relationships with cash industry experts to understand solutions being developed and used by other Financial Institutions and the Federal Reserve to improve the processes used to manage cash.

Key Responsibilities:
  • Driving a well managed agenda to ensure proper processes and controls are designed and maintained across all our external vaults
  • Setting an agenda for process improvements and automation with a goal towards eliminating manual processes
  • Managing and developing relationships with our Cash Vendors in an effort to always partner with them to ensure cash is available in the right places for our customers
  • Understanding and managing the budget related to our Cash Vendors
  • Leading a team of vendor managers, defining guiding principles for how they manage their specific vendor, fostering a team environment, defining key metrics for measuring success, encouraging creative thinking and process improvement.
  • Coordinating, developing and managing objectives and strategies to maintain acceptable customer service standards while minimizing cost, errors and exposure to loss
  • Ensuring that all user groups are informed of changes in Regulatory requirements affecting the overall operation of the Cash Vault Services, recommending policy and procedural changes to ensure compliance
  • Traveling as necessary to other banks, trade shows, and vendor facilities for project work, training, and deeper understanding of the processes and what is possible.

Basic Qualifications:
  • High school diploma, GED, or equivalent certification
  • At least 2 years of vendor management experience
  • At least 2 year of people management experience
  • At least 2 years of process management experience
  • At least 2 years of financial services experience

Preferred Qualifications:
  • Bachelor's degree or military experience
  • Process certifications (i.e. LEAN, Six Sigma, Business Process Management)
  • 5 years of financial services experience
  • 5 years of process managementexperience
  • 5 years of vendor management experience
  • 5 years of people management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).