Center 1 (19052), United States of America, McLean, Virginia

Communications & Content Strategist

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Within Capital One's design team, the Experience Strategy group seeks a Communications and Content Coordinator to lead our team's communications strategy and implementation. Experience Strategy is a small, horizontal team of about 30 designers who serve our broader design team of more than 600+ associates working across all parts of Capital One's business. Our mission is to define and drive universal practices in service of advancing our maturity as a design organization and empowering our teams to deliver their best work. And we need your help to define and deliver our message to our associates!

We're looking for an experienced communicator who can turn complex ideas into clear messages that inspire associates to action. Someone who can work at the strategic level to define goals, target audiences, and overall approach, and then seamlessly turn to execution with editorial calendar planning, content creation, and delivery across channels. Someone who loves to plan-including planning for the unexpected!-and will step up to propose solutions when things aren't working. And above all, an excellent writer who is focused on understanding human needs, and creating content to meet those needs. If this sounds like you, read on!

WHAT YOU'LL DO

Communications strategy

• Work with project leads to define communications goals, target audiences, and approach for reaching team of 600+ designers and other key internal stakeholder groups
  
• Define a communications engagement model for the team, and the core practices and documents needed for that model to be successful
  
• Engage with associates to understand their needs, pain points, and barriers to engagement
  
• Collaborate with communications peers across Capital One to ensure strategic alignment and identify communication opportunities
  
• Represent our team in editorial planning meetings to ensure message alignment across communications partners
  
• Identify opportunities to experiment with new content channels or approaches to drive audience engagement, expand reach, or elevate the communications practice
  

Content creation

• Create and manage content across a range of channels, including our team's intranet using our content management system
  
• Identify core, repeatable types of communication needs and develop content templates to expand the possibilities for communications self-service
  
• Analyze existing content to identify opportunities for quality improvement
  

Editorial planning and content operations

• Own the team's content governance, and recommend improvements as needed
  
• Develop and own the team's editorial calendar and backlog, and connect it to the broader XD editorial plan
  
• Ensure stakeholders from project teams, communications peer groups, and leadership have reliable line of sight into communications plans and opportunities
  

QUALIFICATIONS

Basic Qualifications

• At least 5 years experience in a communications, marketing, writing, editorial, or content strategy
  
• At least 2 years of experience using content management systems (we use LumApps) to create, edit, and govern content
  

Preferred Qualifications

• Excellent writing, storytelling, and organizational skills
  
• 2+ years experience in content or communications strategy development in a corporate environment
  
• Familiarity with content creation for cross-channel experiences
  
• Experience developing content meta-data (tagging or filtering systems, search, etc.)
  
• Comfortable working with a wide range of partners, including senior leaders
  
• Familiarity with human-centered design best practices
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).