Information Technology Specialist (Sr. Systems Administrator)

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 23, 2021
Closes
Sep 28, 2021
Hours
Full Time
Duties

Summary

This position is located in the End User Computing Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer.

The position description number for this position is 198698.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

This is a non-supervisory, bargaining unit position.

Relocations expenses will not be authorized for the person(s) selected under this vacancy announcement.

Learn more about this agency

Responsibilities

This position is not eligible for permanent remote telework.

As a recognized technical expert, exercises broad latitude in developing policies and guidelines for customer support services. Manages special projects that have a significant impact on the delivery of customer support services, such as infrastructure or work force relocation. Represents the customer support office in planning for the installation and implementation of new systems (e.g., upgrade to a new operating system). Leads efforts to define post-implementation support requirements. Develops service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services. Develops and implements performance criteria to ensure that requirements are achieved.

Leads quick-response teams in responding to customer service problems resulting from catastrophic events, such as virus infections or power outages. Consults with other experts in other specialty areas to develop integrated action plans. Issues technical bulletins to inform customers of problems and to instruct them in taking necessary actions. Develops and updates customer policies and procedures to ensure appropriate responses to future incidents of a similar nature. Exercises considerable judgment in planning and coordinating actions with interagency infrastructure protection groups to ensure an integrated response to problems of a potentially more extensive nature.

As a technical expert, identifies specifications, requirements and statements of work (SOW)s for information technology (IT) hardware and/or software, services, and maintenance in multi-year (5 and 10 year) IT contracts. Specifications and requirement identification include determinations regarding what hardware is required to meet user needs; the type and version of software that is most appropriate; the number of licenses or maintenance service agreements that should be purchased; etc.

Plans and develops long-range objectives and milestones for IT projects that involve substantive, mission-oriented programs, such as projects implementing enterprise-level applications and/or changes to IT infrastructure to meet an agency's modified business processes. Manages IT projects with high complexity or risk, such as agency-wide system integrations that include large-scale enterprise resource planning. Develops and implements project management procedures, tools, templates, activities, and infrastructure.

Serves as a senior expert and advises on the application of system architecture modeling tools in the architectural planning process necessary to integrating information technology (IT) programs with other programs of equivalent scope and complexity. Ensures the integration of IT programs and services, and develops solutions to integration/interoperability issues.

Analyzes long-range equipment needs of complex information systems. As a recognized technical expert in computer hardware, performs analysis of equipment needs for long-range organizational information technology (IT) planning, taking into consideration rapidly changing equipment technology and requirements, costs and benefits, and mission needs.

Plans and develops policies, procedures, and strategies that ensure optimization and integration in the installation, configuration, and maintenance of the operating environment agency-wide. Provides authoritative advice to other specialists in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security. Develops and implements agency guidelines.

Develops policies, guidelines, and standards for the planning, development, integration, implementation, and evaluation of information technology (IT) systems and subsystems that meet overall information needs of multiple major organizational units.

Provides expert technical advice and guidance to senior management officials in client agencies and organizations in the appropriate application of technology to The Library of Congress mission and programs including providing advice regarding emerging IT issues and the impact of emerging issues on The Library of Congress business requirements. Work enhances client organization's ability to make informed decisions on the focus and direction of IT planning and investment.

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment


No additional requirements to those listed above.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Knowledge and experience scripting for workstations in a windows active directory and configuration manager environment.**

Ability to setup automation to replace a manual process.**

Ability to troubleshoot integrated workstation issues.**

Knowledge of troubleshooting techniques and analysis.

Knowledge and experience managing workstation configuration lifecycle management.

Ability to meet user demands by applying knowledge of current IT trends and best practices in user support and desktop services.

Ability to communicate effectively other than in writing.

Education

This job does not have an education qualification requirement.

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview.

The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview.

The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at: http://www.loc.gov/hr/employment/msp010909.pdf .

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

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