Company OverviewWatershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive to deliver our vision every day: "To inspire trust and respect with our customers and employees. Integrity in all we do."Responsibilities And DutiesProvides user support and customer service on supported computer applications and platforms.Responds to requests for assistance, troubleshoots problems and advises on the appropriate action.Elevates issues as needed. Maintains logs and other documentation for analyses.Assigns and issues laptops to the customerAssists with account creation and hardware issue/return for all new and departing personnelAssists with contract line-item number (CLIN) rolloverAssists customers with iPhone activation Communicates with the regional offices and other ONR commands to ensure the requirements are being met and optimal services are being delivered. Qualifications And SkillsAssociate degree from an accredited institutionTwo (2) years of NMCI/NGEN related or similar experienceStrong customer support skillsFamiliarity with the Navy Enterprise Tool (NET)Active DoD Secret Clearance or HigherBenefits And PerksWatershed Security offers outstanding compensation and benefits including company paid medical and dental, short-term disability, tuition reimbursement, 401K plan with a generous match, 15 days of PTO to start and 10 paid holidays per year.EOE M/F/Disability/VetPowered by JazzHRSWWnEGU7Pw