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IT Support Associate (Remote)

Employer
Nutrafol
Location
Washington, DC
Closing date
Sep 24, 2021

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About UsA' Come grow with us.A' A' We"re a growing company. Everything we do, we do to help people grow into the best version of themselves.A' A' As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals -- and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.A' A' Keep growing. It"s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.About YouYou are a critical member of the Nutrafol family, assisting every employee all the way up to the executive team remain efficient and effective with all of the tools and software they need.You are comfortable doing many different activities ranging from setting up Macs and PCs, troubleshooting printers and office equipment, helping team members get connected to various services, standing up new software products and platforms, all while keeping it organized and efficient from a cost and timing standpoint. You are a true people person, wanting to help the team however you can, and you are passionate about technology and finding the solutions to problems.Although we are currently remote, you should ideally be based in the tri-state area for easy access to equipment and storage (as our office is in NYC).ResponsibilitiesRespond to employee issues and tech support requests.Help employees with various issues spanning AV, computer software, mobile devices, network connectivity, G-suite, etc.Provide assistance with onboarding of new employees, setting up computers, other technology, and access to various systems.Control access to various cloud-based solutions and assist in the procurement of new systems to improve employee satisfaction and efficiency.Provide oversight on who has access to what systems and enforce standard security principles as defined by the company.Manage internet/network, conference room AV, and other systems to keep the office space running efficiently.Procure and manage computers, monitors, and accessories for all employees and manage efficient reuse of older equipment.Manage a partially or fully remote workforce in various locations.RequirementsAt least 2-3 years of experience working in a mixed Mac & PC environment with experience setting up, configuring, and troubleshooting both families of devices.Experience managing iOS and Android devices to assist employees with troubleshooting.Excellent oral communication and writing, as this role interacts with our people constantly.Incredibly detail-oriented and organized, managing multiple streams of work at a time with regular disruptions.Experiencing managing G-Suite required.Experience with Kandji is a plus.Experience working with remote employees and remote logistics is required.Company Perks & BenefitsRemote work experience, including a one-time allowance for home office setup.Comprehensive medical, dental, and vision package, including FSA program.401K with 50% match.Flexible PTO.Two company-wide wellness breaks every day.Free lunch on us every Tuesday and Thursday via Seamless/Grubhub.Virtual happy hours, yoga, and meditation sessions throughout the year.Monthly wellness stipend + annual learning & development stipend.Monthly stipend towards home WiFi expenses.Free meditation app membership (Headspace).Free Nutrafol subscription.Access to our in-house Naturopathic Doctors, including free consultations, gut microbiome testing, and Hair Mineral Analysis.Pet insurance and benefit programs.Additional financial assistance for employees who may have special circumstances or find themselves in an unsafe situation at any time.

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