The System Administrator will be part of our Network Support team and serves as a primary point of contact for network and IT-based initiatives and tasks within the organization. The primary responsibilities of the System Administrator include configuring laptops, supporting employees, monitoring, documentation, and general support of ITS systems and servers. Tasks will also involve ongoing collaboration and communication with internal teams, outside vendors, and management personnel. The successful candidate will be a natural troubleshooter with the ability to escalate issues proactively when needed. This position will be in our Baltimore office with some work-from-home options available. Some off-hour tasks may be required, with advanced notice.Objectives of this RoleMaintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, software, and hardwareSupport ITS employees in all IT-related services, including virtual and in-person supportRecommend and apply best practices that balance IT and security efficiency with ITS employee effectivenessMaintain and create technical documentation for tools and procedures, plus help info for employeesOversee and manage weekly workstation and server patchingResearch and own project tasks as delegated by team leadsPerform server administration tasks, including user/group administration, security permissions, group policies, research, event log warnings and errors, and resource monitoringMaintain internal infrastructure requirements, including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, internet, LANs, WANs, and network segmentsRequired SkillsExperience supporting operating systems, Microsoft 365 and Active DirectoryExperience with enterprise backup and recovery, system performance-monitoring tools, virtualization, patching, plus existing and emerging technologiesExperience with Splunk and Desktop Central a bonusStrong work ethicCustomer service skillsStrong written and verbal communicationAnalytical skillsOrganizational skillsResearch abilityExcellent collaborative skillsStrong technical focus with ownership capabilityPreferred QualificationsBachelor"s degree in IT field or equivalent experiencePreferred certifications: A+, Network+, Security+, Windows Desktop, Windows Server, Mac, Azure, Microsoft 365, AWS, CISSP, CEHExperience with Windows Enterprise security, systems administration and PowershellKnowledge of SOC2 and recurring system auditsExperience with data analysis & SIEMs, including SplunkExperience with vulnerability and patch managementAble to lift at least 50 lbsBenefits:Top workplace in BaltimoreCasual working environmentDog-friendly officeCompetitive salaryHealth / dental / vision insuranceTuition / certification reimbursement401K and more To be considered:Local applicants only (no relocation assistance offered)Direct applicants only, no 3rd partiesInternet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check.Powered by JazzHRKTTVNxmZ1V