Provide superior support to customers and staff with application issuesDiagnose and trouble-shoot a wide variety of hardware, network, and software problemsAssist in the maintenance and upgrade Aristotle IT systemsMonitor systems on a daily basis providing feedback to IT personnelUpdate and develop network documentationAssist in the development of training programsAssist with companywide security programsRequirements2 (or) 4 year degree in Information Technology, Information Systems, or related area4 years in a technology roleAbility to support customer and staff with application issues quickly and efficientlyExperience with the following Windows Active DirectoryWindows Desktop 10 & Server 2012/2016/2019Experience trouble-shooting network connectivity, password resets, and other common desktop issuesExperience with Microsoft Hyper-V Microsoft Power Shell Experience in Data Center or similar environments Backup software such as Veeam, Rapid Recovery, Symantec or similar.Should understand switching, firewall and general networking configurationsAbility to run or trace networking cable and create new cables as neededOutstanding customer service skills including interpersonal, verbal, and written communicationExperience with SAN or similar storage configurations such as HPE Nimble, Dell/EMC Unity. Must enjoy being hands on and diving into a range of issues such as running cable or working through new installs & configurationsMust possess a patient, positive, customer-friendly attitudeAbility to work under pressure in a fast paced, deadline driven environmentAbility to organize and prioritize tasks; ability to multi-task; detail orientedMust be a team playerTransportation is requiredWill be expected to work in the DC office on a daily basis and take regular trips to our primary data center in Reston, VA.BenefitsAll positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at