An Employer is seeking a candidate to troubleshoot both Mac Desktops/Laptops and OS & Scientific Equipment. Establish solid relationships and maintain effective communications with the scientific user community and technical support staff.Inventory, document, and secure all existing instrument controllers, including MRI machines, Video systems, spectrophotometers, mass spectrometers, microscopes (optical, electron, and fluorescence), fluorometers, Illumina genetic sequencers, BioAnalyzers and other instruments.Learn and document technical functions of instrument controllers and scientific software.Identify, document, and translate scientific requirements into configuration, scripting, and network access requirements for Service Desk and Systems Operations Technicians.Analyze scientific requirements; develop and implement solutions that balance scientific, functional, technical, and security needs.Develop custom programs and scripts aimed facilitating solutions and improving performance.Train Service Desk and Systems Operations Technicians on support requirements and best practices for maintaining instrument controllers and scientific software.Assist scientists and vendors in deploying, configuring, troubleshooting, upgrading, maintaining, and supporting instrument controllers and scientific software.Manage infrastructure and configuration requirements for new instrument controllers and scientific software systems.Work with the security, patching, and release management teams to maintain functionality and security of all instrument controllers and scientific software.Work with Network Operations to implement and configure firewalls and connect to network and storage resources. Minimum RequirementsExperience supporting lab sciences and instrument controllersExperience supporting Mac (OS 10.6 and above), Linux (Ubuntu, SciLinux, CentOS, RedHat, SuSE, etc.), and all Windows desktop platformsIntermediate programming and shell scripting skillsExcellent customer service skillsAbility to listen carefully, analyze requirements, and develop innovative solutions that balance potentially conflicting perspectives Exceptional verbal and written communication skills across scientific, technical, and non-technical audiencesFamiliarity with High Performance Computing EnvironmentsKnowledge of Network Operations and Systems AdministrationExperience with enterprise level ticketing systems such as ServiceNow, Remedy, etc.Meet all requirements for obtaining and maintaining a Public Trust Clearance Desired SkillsOne or more OS-related vendor certifications (Apple, Linux, Microsoft)One or more vendor-independent certifications such as those from CompTIA (A+, N+, Project+, Security+, etc.)ITIL v3 Foundation certificationExperience with remote and mobile enabled user environments