Description & RequirementsWho We Are:lululemon is an innovative performance apparel company for yoga, running, training,and other athletic pursuits. Setting the bar in technical fabrics and functionaldesign, we create transformational products and experiences that support people inmoving, growing, connecting, and being well. We owe our success to our innovativeproduct, emphasis on stores, commitment to our people, and the incredibleconnections we make in every community we're in. As a company, we focus on creatingpositive change to build a healthier, thriving future. In particular, that includescreating an equitable, inclusive and growth-focused environment for our people.Job Summary :The Key Leader role is an essential part of the store leadership team,impacting salesfloor team members and guest (ie, customer) experienceevery day. Key Leaders are responsible for leading by example and providingsupport to Educators, facilitating an outstanding guest experience in thestore, and overseeing all operations of the retail floor. Key Leadersleverage key performance indicators and metrics to prioritizeresponsibilities while adapting to day-to-day business adjustments andchallenges.Key Responsibilities of the JobLeadership and People ManagementSupport ongoing learning and development of team members by providing direct feedback,coaching, mentoring, and career path guidance, and addressing performance concerns.Provide team members recognition, gap assessment, and overall performance documentationto support and reinforce career and personal growth.Develop, maintain, and disseminate product and general company knowledge throughappropriate communication channels.Guest (ie, Customer) ExperienceProvide salesfloor leadership to team members, including planning salesfloor coverage andmaking decisions to maintain efficiency and effectiveness of salesfloor operations.Support team members (eg, leading by example or coaching) with ensuring a great guestexperience that values guests' time, including assessing guest needs, providing technicalproduct educations, and supporting in-store transactions and omnichannel programs (eg, buyonline/pickup in store, phone sales, and ship from store options).Interact with and assess guests' unique needs to provide customized, effective purchaseand return solutions and support.Provide technical product education by articulating the value and benefit of the product.Resolve guest feedback and address guest concerns or escalations to make it "right" forguests.Move dynamically on the floor to assess and fulfill the needs of the business, team, andguests.Working with OthersContribute to a respectful and inclusive team environment by welcoming and celebratingdifferences to ensure a supportive and engaging experience for all team members and guests.Establish supportive and productive relationships with all team members.Collaborate with team members to ensure optimal guest experience and support storeoperations.OperationsReview business data and metrics to evaluate progress toward goals and determine ifadjustments are warranted.Open and close the store in accordance with the opening and closing checklists.Manage product presentation tasks (eg, put items back in place, restock or add depleteditems to the floor from inventory, destock or relocate items) according to company standards.Assign Educators cleaning tasks as needed throughout the shift to maintain the luxuryenvironment of the store.Ensure team uses in-store technology to support store operations and provide positiveguest experiences.Understand and adhere to people safety policies and procedures to maintain a safe workenvironment.Perform work in accordance with applicable policies, procedures, and laws or regulations.Budget ResponsibilityNot ApplicablePeople ManagementTeam lead role indirectly responsible for subset of store employees on the floor or asdelegated by Store ManagerKey Skills & Core Values You BringInclusion & Diversity: Creates/supports an inclusive environment thatvalues/celebrates differencesIntegrity/Honesty: Behaves in an honest, fair, and ethical mannerGuest Experience : Enjoys working and connecting with, understanding, andhelping guestsCollaboration and Teamwork : Works productively with and supports others toachieve goals; seeks partnerships and diverse perspectivesLeadership: Is able and desires to lead, influence, and inspire others;motivates, empowers, develops, and directs people as they workCandid Communication : Is willing to openly/constructively share concerns(ie, straight talk)Decision Making : Uses logic and reasoning to evaluate alternatives andmake effective, timely decisionsJob RequirementsEligibilityMust be legally authorized to work in the country in which the store is locatedMust be 18 years of age or olderMust have proof of the Right to Work and evidence relating to associated locallegislative requirements (EMEA only)Must have the ability to travel to assigned store with own transportation methodsAvailabilityWilling to work a flexible schedule including evenings, weekends, and holidaysOther Willingness RequirementsWilling to work as part of a team and also complete work independentlyWilling to move through a store for most of a shift to help guests and accomplish workWilling to move boxes weighing up to 30 lbs (13.6 kg)Willing to work in an environment with bright lights and loud musicExperienceWork experienceJob Assets (ie, nice to have; not required)Education: High school diploma, GED, or equivalentEducation: Bachelor's degree or equivalentExperience: 1 year of retail/sales leadership experience (supervisor or people managementnot necessary)In keeping with our mission, please connect with us at accommodations@ if you havequestions about how your unique abilities may translate to the requirements for this role, withor without a reasonable accommodation. In your email, please include the position title, thelocation of the position and the nature of your question or request.Beyond The Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person - body, mind, spirit. Our totalrewards program is designed to support you in achieving your goals and focus on the things youlove. In addition to competitive base pay and a team-based bonus program, we also offerextended health plans, paid time off, savings plans, generous employee discounts, fitness/yogaclasses, parenthood top up program and personal and professional development programs.Note: availability of these benefits and perks may be subject to your location & employmenttype and may have certain eligibility requirements. The Company reserves the right to alterthese benefits and perks in whole or in part at any time without advance notice.This employer is a corporate member ofmyGwork, the business community for LGBTQ+ professionals,students, inclusive employers & anyone who believes in workplace equality.