The RoleDiagnose and repair heating and cooling systems and lead customers to an informed and confident buying decisions.Responsibilities Complete all general HVAC in-home, service calls. Establish customer rapport to offer the right products and services. Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions. Educate and assist customers in choosing the best finance options and maintenance plans. Explain replacement opportunities for aging, inefficient or underperforming systems. Understand your service criteria and hold yourself accountable for exceeding goals. Show yourself as professional and knowledgeable to win new referrals and repeat business. Work alongside customer service and dispatch to ensure overall success of the business. Maintain a clean, organized job site and well inventoried truck. Participate actively in all training exercises and morning meetings.Train and mentor apprentices to ensure quick, accurate repairs and installations. Be accurate and timely with invoices, time cards, and curbside feedback petencies for SuccessLicensed with knowledge of local HVAC codes and ability to make on-the-job applications. Develop proven track record in heating and cooling systems including ability to draw simple diagrams and read wiring diagrams.Clean, safe driving record. Highly organized with exceptional follow-through abilities. Strong verbal and written communications.High integrity with advanced social skills and ability to make solid connections. Strong desire to be a better technician tomorrow than you are today. Competitive individual contributor who also loves to win as a team. RequirementsCustomer relations skills - 3+ years working face to face with customers.EPA Universal certification required (Get certified online