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FT Customer Support Associate (Work From Home)

Employer
The Athletic
Location
Washington, DC
Closing date
Sep 23, 2021

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Industry
Other
Function
Help Desk Technician, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
[Customer Service / Remote] - Anywhere in US / Competitive Pay - As a Customer Support Associate you'll: Interact with customers to answer questions about billing, product, and other needs to help customers achieve the most enjoyment out of their subscription to The Athletic; Troubleshoot issues with account management; Educate customers on the features The Athletic offers; Process and manage refunds; Respond to public and private feedback from subscribers and writers; Monitor public reviews for both iOS and Android apps; Proactively improve the customer experience through upkeep of the Help Center Hiring Fast >>

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