Job Summary: The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships. Job Responsibilities: Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed. Provide information and quote prices for all services. Communicate, and coordinate all and transportation arrangements, territory management, and business trips. Improve the Customer friendliness and ease of use of Customer Facing Solutions. Handle additional administrative responsibilities, reports, and or projects that involve Customer Support at management discretion. Research customer claims to ensure the highest level of customer service on every call and ensure that all service complaints are handled diplomatically. Uses product knowledge to provide alternative solutions to customers issues Benefits of Working With Semper Group: Opportunities to Travel Personal Growth and Development Cross-training in sales and consulting Opportunities for Advancement We only promote within our company Cross-Training Provided Qualifications: Bachelor's Degree preferred but not required Customer service and in-person campaign experience preferred Ability to multi-task and prioritize Critical thinking and problem-solving skills Proficient with Microsoft Office (Word and Excel) Superior interpersonal and written/oral communication skills Team playerby Jobble