Overnight General Merchandise Team Lead

Gaithersburg, MD
Sep 17, 2021
Sep 23, 2021
Accountant, IT
Full Time
You support a business that has one purpose: to help guests discover the joy in everyday life. You care about your team members, and your team members care about their guests. You lead a team of Team Leaders who are obsessed with the guest and create an experience that makes guests say I love Target! to their friends and family. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, instock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the: Knowledge of guest service fundamentals and experience building a guest first culture on your team Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals Skills in process improvements and workload efficiency Experience leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent As an Inbound Operations Lead, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement Be an expert of operations, accuracy and efficiency Utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic Work a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends) Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve Enable a consistent experience for our guests by ensuring product is in stock and available Lead and follow-up on organizational and operational change Evaluate and recommend candidates for open positions and develop a guest-centric team Establish clear goals and expectations and hold team members accountable to expectations Lead team onboarding and learning Lead and coach the team to ensure accuracy and efficiency in all inbound processes Close knowledge and skill gaps through training and experiences Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment If applicable, as a key carrier, follow all safe and secure training and processes Address store needs (emergency, regulatory visits, etc.) All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you. Thats why we love working at Target Leading teams who are stocking, setting and selling Target products sounds like your thing Thats the core of what we do You arent looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead. But there are a few skills you should have from the get-go: High school degree or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Learn and adapt to current technology needs Work independently and as part of a team Manage workload and prioritize tasks independently Welcoming and helpful attitude Effective communication skills We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds Flexible work schedule (eg, nights, weekends and holidays) and regular attendance necessary Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.by Jobble