Senior Manager, Channels & Operations Process Manager

3 days left

Capital One
McLean, Virginia
Sep 22, 2021
Oct 22, 2021
Full Time
1750 Tysons (12023), United States of America, McLean, Virginia

Senior Manager, Channels & Operations Process Manager


As a Senior Manager, Process Manager in Market Operations & Real Estate (MORE), you will play a critical role in driving and leading strategic business projects, well-managed efforts, and broad reaching technology initiatives that will have a direct impact on Branch / Café operations.

A successful candidate will have proven experience analyzing and developing solutions, strong problem-solving skills, as well as exceptional communications and influencing skills at all levels. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also essential for this role.

As a Senior Manager, Process Manager you will:
  • Lead an agile team that solves complex problems and supports transformational initiatives.
  • Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.
  • Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.
  • Collaborate effectively across back-office teams (e.g., Risk Office, Consumer Protection, Consumer Operations, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed against with simplicity
  • Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.
  • Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while managing team workload and meeting committed timelines.
  • Track and share delivery progress with MORE Senior Leaders regularly and in various forums.
  • Actively engage with key business partners (Product, Marketing, etc.) to advocate for well-managed delivery through MORE and enable long-term work planning based on partner strategy and timelines.

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • 3 years of experience in Process Management
  • 3 years of experience in Agile methodologies
  • 3 years of experience in Operations
  • 3 years of experience in People Management

Preferred Qualifications:
  • 5 years of experience in Process Management
  • 5 years of experience in Agile methodologies
  • 5 years of experience in Operations
  • 5 years of experience in People Management

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs