Admirals Club Floor Attendant Admirals Club (Term C) [Dcaacl02]

HMSHost Corporation
Washington, DC
Sep 20, 2021
Sep 22, 2021
Accountant, IT
Full Time
Description Summary: The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards. Essential Functions: * Ensures all food and beverages are arranged to established service standards * Sets up, stocks, cleans and maintains food and beverage offerings * Maintains all coffee and beverage services * Maintains standards of service and guest experience * Serves and responds to the food and beverage needs of guests * Uses tray for all guest service * Maintains in-depth knowledge of products on hand * Clears, cleans and sanitizes tables, seats, dining area and buffet area * Maintains food temperature * Assists with basic food preparation (eg warming up soup, operating panini press) * Provides comprehensive floor presence * Follows all established rules and sequence of service and dining etiquette standards * Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind Requirements Minimum Qualifications, Knowledge, Skills, and Work Environment: * Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment * Requires ability to demonstrate tact and discretion in interactions with premium clientele * Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele * Requires ability to work long hours, while standing. * Possess strong sanitation habits. * Requires ability to provide strong customer service * Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner#06022021