Senior Billing Specialist
Company DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.Job DescriptionWe are seeking a Senior eBilling Specialist for a direct hire/permanent role in Washington DC. This role will be located in the DC area and will have the option to work a hybrid schedule of remote and onsite. Additional Responsibilities Of The Role IncludeIn this role, you will be responsible for all aspects of electronically submitting client billing for their assigned client matters. Additionally, you will provide follow up information on outstanding eBills to assists with collection efforts. This role is essential to the success of the organization's Billing Department and works closely with shareholders, legal staff and support staff to resolve any issues and provides spreadsheets and other documentation as needed. You will be supporting a variety of clientele; mostly the largest and most complex clients for billing matters along with setting up new clients in the billing system.Creating, maintaining and implementing new user accounts within eBilling vendors.Ability to work with eBilling Hub platform to generate LEDES files and manipulate invoices for transmission.Map new or existing clients in the eBilling Hub to ensure compliance with specified billing requirements.Work directly with Billing staff, principals, and secretaries to ensure accurate set-up for e-Billed matters. This includes, task codes, internal client matter numbers and various other billing requirements.As requested by principals and clients, prepare and manage budgets, accruals, timekeepers and rates for approval to various e-Billing sites and clients.Assist principals and staff with access and navigation of eBilling vendors.Work with a variety of eVendor technical support to resolve issues with invoice submissions.Clear knowledge of the eBilling/billing process for insurance clients to ensure compliance with billing requirements.Submit timekeepers, budgets and accruals to e-billing websites when necessary.Analysis of time and disbursement entries for compliance with client guidelines and eBilling system requirements.Complete the delivery for those clients who receive invoices through the electronic billing process whether it is the Electronic Billing Hub (EBH) or an eBilling websites. The required timeline to confirm e-Billing transmission through the EBH or an e-Billing websites is within 24 from the time of submission.Proactively monitor potential errors that may result in the rejection of e-bills.Research and analyze deductions and provide best course of action for balancesProcess time/cost edits, such as: narratives, transfers, write-offs, adjustmentsProactively seek and provide recommendations to improve existing eBilling processes, training, and resources.Provide guidance to the team on an ongoing basis by setting an example for effectively handling assigned invoices.Follow escalation protocol (Billing Manager / Director of Client Accounts) if unable to respond to clients' questions regarding invoices or other billing concerns.Discuss and establish goals and objectives with management to be accomplished / attained throughout the year.Appropriately respond to emails and voicemails within a two hour window.Manage workload to complete monthly client billing cycle by 20th of each month.Schedule and attend monthly meetings in person and/or via telephone conference with Billing staff and principals Continuously monitor aged WIP, unallocated payments and trust / retainer funds.Within a 7-day timeline from email notification, update notes for aged WIP, short payment and unallocated funds using the ARCS Software.QualificationsBachelor's Degree (BA) in Business Administration or have some general accounting or financial background or the equivalent combination of education and experience. Administrative assistant skills are a plus.Minimum of 8 years of related experience.The successful candidate will possess mathematical aptitude, excellent written and verbal communication skills, strong interpersonal skills, the ability to work independently or on a team that is customer service orientated.Knowledge of standard accounting and billing procedures, Elite 3E or similar accounting software and familiarity with a variety of electronic billing systems (Serengeti Legal Tracker, Collaborati, Passport, TyMetrix360, etc.). Experience with eBilling Hub is a plus.Additional InformationThis direct hire/permanent role will be located in Washington, DC and will have the option to work a hybrid schedule of remote and onsite. This role will offer a salary range between $77,000- $87,000 per year (depending on experience) along with a benefits package that will include: medical, dental, vision, 401k + match, profit sharing, and vacation/sick/personal time off.