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Bike Shop Service Manager

Employer
Trek Bikes
Location
Woodbridge, VA
Closing date
Sep 22, 2021
*A bit about us* Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you re on our team, you re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we ll give it right back. Sound pretty sweet? Then come join us! *What you ll do* As Service Manager, you ll be the operations lead for your store s Service Center and you ll be the one who s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek s signature hospitality. That means you ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop s needs so both the service and sales teams are set up for success. *What you ll bring to the team* * A positive, pitch-right-in attitude and motivation to help every customer find what they need * Fantastic hospitality a warm, approachable manner, great listening skills, and a drive to help in any way you can even on the toughest, busiest days * Great leadership skills and the ability to motivate and develop future leaders * Ability to plan effectively and stay a step ahead of your shop s needs * 3+ years of bicycle service center experience * A commitment to delivering the best possible experience for every customer * An active learning engine and willingness to attend Trek Service classes in Waterloo, WI * Proactive approach to staying up to date on industry changes and trends

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