Housekeeping Supervisor

The Inn at Little Washington
Washington, VA
Sep 14, 2021
Sep 22, 2021
Full Time
Job DetailsLevelExperiencedJob Location309 Middle Street - Washington, VAPosition TypeFull TimeSalary Range$18.00 Travel PercentageNoneJob ShiftAnyJob CategoryHospitality - HotelSummary and Essential FunctionsJob descriptionPlease visit our website for more information BEFORE applying to our open position: in the picturesque town of Washington, Virginia.30 minutes from Culpeper, Front Royal, and Warrenton, Virginia40 minutes from Gainesville and Stephen City, VirginiaJust a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.Why join our team:We offer:Health, vision and dental insurance (full time employees)Paid time off (Full time employees)401(k) retirement plan with matchOn-the-job trainingEmployee education allowanceAdvancement potentialFlexible schedulesEmployee appreciation eventsComplimentary uniformsDelicious "family" meals daily prepared by the chefsReferral bonusesCompetitive paySUMMARYLead all daily housekeeping operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the entire facility ensure a luxury experience. Serve as the leader of the housekeeping department by motivating the housekeeping team and promoting exceptional cleanliness.ESSENTIAL FUNCTIONSAssign housekeeper boards for the morning shift and/or turndown shift.Distribute checklists to public area attendant and house attendant.Delegate projects to housekeeping team and monitor to ensure all projects are completed.Assist the Executive housekeeper to oversee all housekeeping operations, which include, but not limited to, seeing that all assigned projects are completed, managing day-to-day operations, ensure all housekeeping employees are meeting the Forbes Standards, develop goals and objectives to improve the department and ensure all housekeeping employees are compliant with the quality assurance expectations.Monitor the daily operations of housekeeping to ensure that all housekeeping employees are completing the daily checklist.Assist as needed in interviewing and hiring of new housekeeping employees.Train new staff to be compliant with quality assurance expectations and meet Forbes Standards.Assist in daily operations as needed, which include, but not limited to, making beds, cleaning rooms, vacuuming, dusting, maintaining the public areas, disposing of trash in the guestrooms and different buildings and mopping.Complete all items on the Housekeeping Supervisor checklist for AM and/or PMMonitor the staffing levels to ensure it meets the demand.Complete a weekly inventory of housekeeping supplies to ensure that PAR levels are being maintained.Ability to take constructive criticism to help improve faults.Inspect all guestrooms and public areas to ensure it meets 5 star/5 diamond standards.Attend department meetings as required.Maintain positive relationship with suppliers and vendors.Communicate maintenance issues or repair of items related to guestrooms and public areas to the Engineering department.Coordinate with Engineering and Front Desk to complete any projects that need attention.Must meet Forbes Standards in all daily operations and guest interactions.Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner.Complete all room-related special requests.Must maintain professional etiquette with all guests and employees.Be knowledgeable of all hotel services, hotel features, local attractions, and history of the Inn, and be able to speak to these when guest inquires.Must greet all guests as though you are welcoming them to your own home.Complete all projects assigned by the Executive Housekeeper.Must follow all disinfecting and sanitization policies.QUALIFICATIONSRequired2-3 years of Housekeeping Supervisor experienceMust be able to work weekends and have a flexible work schedule.Microsoft Office knowledgeExcellent communication skillsMust be at least 16 years of age.Must be well-groomed and well-presented with no visible tattoos.DesirableFamiliarity with Forbes StandardsAbility to communicate with a language other than English, preferably Spanish or French.Prior experience in a 4- or 5-star luxury propertySKILLSAbility to communicate in English both orally and in writing.Strong interpersonal communication skills both verbal and written.Must always be organized and maintain cleanliness of the Housekeeping office.Ability to multi-task in a fast-paced environmentAbility to speak using clear and professional language.Ability to cross-train across multiple departments and assist when needed.Ability to hold staff accountable through coaching and counseling.Ability to use mathematical skills to interpret financial information.Must interpret and utilize financial information.Ability to assist guest with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn.**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**