Guest Service Agent

Employer
Sage Hospitality
Location
Alexandria, VA
Posted
Sep 15, 2021
Closes
Sep 22, 2021
Ref
102021899
Function
Accountant, IT
Hours
Full Time
Why us?: Sage Hotel Management is currently seeking a Guest Service Agent for The Morrison House, in Alexandria, VA.At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.Sages vision is to be recognized by our customers as the best in our business through ensuring a culture that makes the ordinary extraordinary! The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today! Job Overview: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities: Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications: Education/Formal TrainingHigh School diploma or equivalentExperienceNone requiredKnowledge/SkillsMust have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.Must be fluent in oral and written English.Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to read written communiques and monochrome computer screen.Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.Mobility - must be able to reach all areas of hotel to assist clients.Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%