Service Advisor/Customer Service Coordinator - Fleet Management

Employer
Local Staffing
Location
Hagerstown, MD
Posted
Sep 20, 2021
Closes
Sep 22, 2021
Ref
102133645
Industry
Other
Hours
Full Time
Current Employees: If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here [ to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide [ [ Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. [ You are the driving force behind our company. Start your career with Ryder today At Ryder, our most important competitive advantage is our people. As a Service Advisor/Customer Service Coordinator, youll be part of a dynamic team, equipped to succeed, and empowered to develop your career. Some Automotive or Diesel Parts Inventory experience is preferred. Work Schedule: Monday - Friday, 2nd Shift 3:00pm-11:30pm For over 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we offer outstanding incentives: Generous Paid Time Off Excellent Benefits Free Job training and development Career advancement strategies that will help you secure your future We are a fortune 500 company with 800 locations and 36,000 employees across the US Employee satisfaction is part of our culture. Apply today and see why a job with Ryder is what youve been looking for. LI-post INDexempt FB SUMMARY The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management ESSENTIAL FUNCTIONS CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians ADDITIONAL RESPONSIBILITIES Contribute to cost containment through effective inventory planning and warranty Enhance branch productivity through effective work scheduling and planning Performs other duties as assigned. EDUCATION HS diploma/GED EXPERIENCE Five (5) years or more experience Customer Service with issues resolution experience SKILLS Detail oriented with excellent follow-up practices Strong verbal and written communication skillsApply effective phone skills Capable of multi-tasking, highly organized, with excellent time management skills. Flexibility to operate and self-driven to excel in a fast-paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to work independently and as a member of a team. KNOWLEDGE Strong computer skills including spreadsheets and word processing software; advanced level. LICENSES TRAVEL Job Category Operations and Support Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. [