Customer Service Representative

Baltimore, MD
Sep 20, 2021
Sep 22, 2021
Customer Service
Full Time
b'Job Description:nWe realize that our greatest assets are our best-in-class associates, which is why wexe2x80x99re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nationxe2x80x99s infrastructure from the ground up. Join our team today.xc2xa0nxc2xa0nFerguson is currently seeking the right individual to fill an immediate need for a Customer Service Representative. If you have a love of meeting people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!xc2xa0nResponsibilitiesnAs the initial customer point of contact via phone; the Customer Service Representative will qualify each call and distribute as necessary to best meet the needs of each customer. Maintaining Best-in-class Customer Service with every call will be imperative to the success of the position.n * Answer and conduct phone conversations in a pleasant and professional mannern * Quickly and efficiently handle a high volume of incoming callsn * Navigate and distribute calls via Genesys and Microsoft Teamsn * Ask questions and direct callers to the appropriate individuals or groupsn * Assist in answering customer questions where appropriaten * Provide administrative assistance to departments and branches as needednQUALIFICATIONSn * Requires strong communication, organizational and interpersonal skillsn * Must demonstrate a positive attitude and professional demeanorn * Moderate computer skillsn * Ability to learn new technologyn * Ability to work well in a fast-paced environmentn * Ability to handle difficult customersn * Basic understanding of Fergusonxe2x80x99s kinds of businessn * Ability to interact with managementn * Requires professional demeanor with the ability to use independent judgment to handle any customer service matters in satisfactory mannern * Location is flexible within the MidAtlantic District (VA, MD or Kitty Hawk, NC area)n-nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.nFerguson Enterprises, LLC. is an equal employment employerxc2xa0F/M/Disability/Vet/Sexualxc2xa0Orientation/Gender Identity.nEqual Employment Opportunity and Reasonable Accommodation Information ['

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