Systems Engineer II (Government)
AT partners with First Responders and Public Safety agencies at all levels of government. Join our team for a rewarding opportunity to support critical missions and the professionals on the front line of our nation's security. AT welcomes IT professionals who possess a strong work ethic, a passion for public service, and dedication to our customers' goals. We are seeking a candidate to fill a Systems Engineer II position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the Systems Engineer II will support Information Technology Field Operations (ITFO) in Sterling, VA. The Systems Engineer II will provide Tier 2 support for integrated hardware and software, mobility, and enterprise services. ITFO completes local infrastructure projects, end user desktop/laptop/mobility service requests, upgrades and relocations, etc. The Systems Engineer reports to a Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. The candidate should possess the following qualities: Service-oriented work ethic. Strong responsibility and responsiveness. Must possess organizational, multitasking and prioritization skills. Ability to communicate effectively across all management levels. Maintain a positive and professional demeanor, often under stress. Flexibility to support dynamic mission priorities. Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues Experience in a rapid paced, time sensitive, high-quality environment Good technical writing, presentation, and documentation skills Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required. (Actual travel percentage varies based upon location but is typically less than 20%) Must be a US Citizen and pass the DHS Employment Eligibility Verification process Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons or jails. Systems Engineer II duties include, but are not limited to: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors Provide support of mobile and wireless devices to include smartphones, tablets and hotspots Assist in testing, applying and maintaining server configurations and related security patches Assist in maintaining and checking the health of systems and backups to include restore testing Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets Update tickets following documentation templates and/or guidelines to ensure quality requirements are met Provide daily, weekly and monthly activity reports describing activities accomplished in a timely manner Provide inventory support and input to the provided inventory system for the customer Responsible for installing and maintaining VTC infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Conduct or provide new equipment deployments and/or requested deployment support Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met Provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Required Skills, Certification, Experience, and Education: Associate's degree in engineering, computer, telecommunications or related field. Equivalent related technical experience may be considered in lieu of a degree. 5 years of IT-related support experience, preferably in a helpdesk or customer support role 1 year experience of IT support in an Enterprise environment (10,000+ end-users) Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues Experience in a rapid paced, time sensitive, high-quality environment Required Clearance: DHS Public Trust Desired Certifications: ITIL v3 CompTIA A+ CompTIA Network+ CompTIA Security+ MCSE Ready to join our team? Appy today!