FT Customer Support Specialist (Work From Home)

Employer
User Interviews
Location
Edgewood, MD
Posted
Sep 19, 2021
Closes
Sep 22, 2021
Ref
102160843
Industry
Other
Hours
Full Time
[Customer Service / Remote] - Anywhere in US / $35k per year / 100% premium-covered healthcare + dental + vision / Equipment and office setup budget / 401(k) / PTO / Support tickets & chat only (no phones) - As a Customer Support Specialist you'll: Manage all support tickets and live chat for participant audience; Track insights, digest feedback, and identify potential improvements to the participant experience; Manage participant account reviews, helping to keep participant base healthy; Own and develop processes for customer satisfaction; Manage participant incentive payments; Update participant support pages according to new product updates/processes that are released Hiring Fast >>