Service Desk Support Specialist - McLeanJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalCACI's Enterprise IT Operations has an immediate opportunity for a Service Desk Support Specialist in McLean, VA. This position requires current TS/SCI Poly clearance.What You'll Get to Do:In this role, you will provide Tier 1 support for hardware and software issues an IT Operations Center. Your responsibilities will include:Working with a dedicated, highly skilled team of professionalsResolving critical IT-related issues that negatively impact the missionLending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the teamProviding phone support for hardware and software focused IT issuesCollaborating with team members to identify process improvementsYou'll Bring These Qualifications:Bachelors degree in a technical discipline and 6 years related experience. Additional experience may be substituted for degree.Current TS/SCI Poly clearanceExperience troubleshooting both software and hardware IT related issuesExcellent customer service experience and skillsExperience using and IT ticketing system.What We Can Offer You:- We've been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.