As a Customer Success Account Manager - Applications Development, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!This role focuses on Microsoft Application Development Platform and Azure Services. The ideal candidate will have experience in customer-facing roles leading development processes and technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.ResponsibilitiesAs a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.The CSAM role is a leader on the account team who partners with the ATU to programmatically align the consumption plan to the account plan and leads the delivery execution and support team. "The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.Key Accountabilities include:Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads.Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer;Apply technical knowledge, best practices and customer insights to remove blockers and orchestrate key resources to proactively support customer's application modernization roadmap, infusion of key infrastructure, application development and DevOps technologies and to support application portfolio reliability, scalability, maintainability, performance and other quality attributes.Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.Maintain architect level technical skills and knowledge of market trends and competitive insights; Be an Azure based solutions evangelist with customers, partners and external communities.Partner with your customer and Account TeamBring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.Accountable for the Consumption planIn partnership with the account team, accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones.Engages Customer SponsorsEstablishes and nurtures strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. "and manage the communication & escalation strategies with customer stakeholders.Leverages technology knowledge Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as neededAccountable for Delivery Orchestration & Support Outcomes that support Solution and Operational Health outcomesProvides leadership and orchestration across the Success & Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, balances prioritization between implementing new capabilities and ensuring customer operational health, while fulfilling Support contract obligationsDefine outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.QualificationsQualificationsRequired/MinimumQualificationsBachelor's Degree in Engineering, Information Technology, Business, or related field AND 4years solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Engineering, Information Technology, Business, or related field AND 3years solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience.5years of experience in complex technical engagement management and/or program management2years of experience building applicationsAdditional orPreferred QualificationsBachelor's Degree in Engineering, Information Technology, Business, or related field AND 8years solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Engineering, Information Technology, Business, or related field AND 6years solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience.3years relevant work experience within commercial customer industry.Microsoft or competitor equivalent (eg, AWS) certification in relevant technologies (eg, Azure, 365).Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification.Prosci or equivalent certificationLeadership:This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and Customer resources who may be engaged in the delivery of complex solutions for overall customer success.Relationship Building:Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.Program Management:Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required. The CSAM will be accountable for the development and execution of a cross-cloud consumption plan, and operational health of the customer solutions deployed today and in the future.Collaboration and Communication:Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators Data Scientist, and BDMs).Technical Acumen:Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred.Knowledge of market trends and competitive insights preferred.Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.Ability to understand business requirements and customer problems and solve them through cloud technologies requiredEnterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management requiredExperience with and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premise workloads to the cloud) requiredSubject matter expertise in one or more of the following:Software design, development, and deployment for one or more of the following platforms: Web application server technologies, Cloud applications, mobile (Android, iOS), Linux, Windows requiredDevOps practices, including continuous planning/Agile, CI/CD, quality and security and one of the DevOps tool chains (ie Jenkins, Spinnaker, Azure DevOps, GitHub). requiredOne or more of the following programming languages: C++, C#, Java, Node.js, JSON, PHP, Perl, Python, Ruby on Rails; requiredExperience with scalable architectures using Azure App Service, API management, serverless technologies, container orchestration (eg Kubernetes, Cloud Foundry etc.), API management, Microservice frameworks etc. preferredCompetitive landscape and knowledge of cloud development platforms; preferredTravel:Travel required: 20-25%Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Benefitsand PerksIndustry leading healthcareSavings and investmentsGiving programsEducational resourcesMaternity and paternity leaveOpportunities to network and connectDiscounts on products and servicesGenerous time awayJobSummaryJob number: 1143646Date posted : 2021-08-30Travel: 25-50%Profession: ServicesRole type: Individual ContributorEmployment type: Full-TimeExperience: Experienced professionalsSDL2017