Assistant Director of Rooms - The Madison Hotel

Hilton Hotels
Washington, DC
Sep 10, 2021
Sep 22, 2021
Full Time
The Madison, a Hilton Hotel our 356 room newly refreshed property is located in the heart of Washington DC The Smithsonian Museums, National Mall, The White House, and two metro stations are just steps away.Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work list! Join the #bestplacetoworkWe are currently seeking an Assistant Director of Rooms, with the ideal candidate having 3 or more years of Front Office (OnQ) and Housekeeping Management experience in a unionized environment.The Assistant Director of Rooms with the Madison oversees key guest contact departments and their department heads, managers and team members. Directs the activities of key guest contact departments and provides instruction to department managers. Oversees rooms' related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus AdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!