Description Job Description:Why wake up every day and want more when YOU CAN HAVE IT? Do you love KNOWING at the end of each day that your work made a difference? Have you ever wondered what it would be like to work with one of the BEST in government contracting? Ranked by Forbes in 2018 as a Top 100 government contractor and one of the World's Most Ethical Companies, Team Leidos is one you don't want to overlook. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. We embrace and solve some of the world's toughest challenges. We're focused on ensuring our intelligence customers have the right tools, technologies, and tactics to keep pace with an ever-evolving threat landscape and succeed in their mission to protect people and critical assets around the world. Who wouldn't be fulfilled being part of that every day? We know once you join Team Leidos, you are sure to go home at the end of every day knowing YOU MADE A DIFFERENCE, resulting in one of the most REWARDING careers you could have imagined. WE WANT YOU!!We seek to build a team of Desktop technicians who can perform multiple functions related to various desktop platforms, voice and video systems. The Desktop Support technicians provides PC, telephone and video support which may include duties such as:Unpacking and setting up PCsInstalling PC operating systems via scripted install packages Installing application software on PCs via scripted install packagesProviding basic user support for the software; PC, telephone and video troubleshooting when operation errors occurProviding initial troubleshooting and resolution for Virtual Desktop Infrastructure (VDI) thin client systemsProviding limited support related to microcomputer networks and providing user training in basic hardware and software functions.Performs all administration involved with PC (desktop/notebooks) distribution, including: Performing inventory on software and computer stock and making request for order or ordering new equipmentPerforms service center technology support which may include duties such as installing an IP phone, installing COTS - GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occurWork closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.Support network and locally attached printersUse of the Support Center ticket database to track, update and close tickets as well as provide asset data updates to the Configuration Management Database (CMDB)Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer. Identify and execute process improvements and other enhancements that improve operational efficiency. Troubleshoot and resolve unique or complex problems in an efficient mannerPrepare clear and timely technical documentation that explains recommended/required actionsInterface directly with the client and parallel teams, as necessaryExpert knowledge of networking concepts and technologiesTroubleshoot to determine problems for operating systems, applications, network, or mobile issues.Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePointCompiles analysis of trouble tickets to provide monthly trending reportsMonitors status of open tickets and reporting progress at the weekly operations meeting with the customerAnswers and addresses trouble calls from Customers and Tier I organizationsProvide Tier I and II troubleshooting on desktop systems, software (MS Office, etc.), printer issues, Video Teleconferences, and server/network related issues as part of service desk functionsKey Competencies:Be AccountableSolve ProblemsTake OwnershipBe Client CentricBe EffectiveEducation & Experience:Requires high school diploma or equivalent and 3 - 5 years of prior relevant experience.Knowledge/Skills:Security +Physical Demands:Be able to physically lift or move at least 25lbs. Be able to maneuver under desk or low crawl spaces to install/uninstall equipment.Position Type/Expected Hours of Work:This is a full-time position.This position regularly requires long hours and weekend work. TELEWORK IS NOT AN OPTION. Candidate must report to the work site External Referral Bonus:EligibleExternal Referral Bonus $:5000Potential for Telework:NoClearance Level Required:Top Secret/SCITravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Systems AdministrationPay Range: