Claims Adjuster Lead - Pre-Suit Disputes (Florida Remote)

Citizens Property Insurance Corporation
Washington, DC
Sep 14, 2021
Sep 21, 2021
Accountant, IT
Full Time
Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.Citizens' Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida. At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us! POSITION DESCRIPTION: The Claims Adjuster Lead - Pre-Suit Disputes is responsible for the investigation, evaluation, negotiation and settlement of the most complex personal and/or commercial claims, including dispute resolution and/or recovery.Essential Functions Of The JobTHE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED. Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies. Negotiates and settles claims in accordance with Citizens Best Claims Practices and Estimating Guidelines and industry standards. Researches, analyzes and interprets policy contracts and state statutes as it applies to submitted claims. Proficient in conducting investigations, damage assessments and utilizing estimating software. Documents all relevant information in the electronic claims management system. Contributes to the business production goals and objectives. Participates in workload surges and/or catastrophic response as needed, to include mandated overtime during specified catastrophic events. May assist other Business Units as needed. May coach, counsel or train less experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes. Required Knowledge, Skills And Abilities Demonstrates working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions. Computer literacy in Microsoft Windows environment. Possesses strong customer service skills and can address customer escalations. Strong analytical, organizational, negotiation and communication skills. Ability to recognize problematic situations and put into effect creative solutions. Ability to coordinate large, diverse teams of adjusters, attorneys, consultants and/or experts. Ability to work independently, multi-task and adapt to frequent priority changes. Required Education And Experience High School Diploma or Equivalent. Associate's degree OR two (2) years relevant experience OR a combination of college education and experience equivalent to two (2) years. AND Eight (8) or more years of experience handling claims. Must possess a valid, active and appropriate Florida adjuster license within 90 days of employment and maintain it as a condition of continued employment. Appointment required. Within 90 days of employment, must successfully complete all requirements of Citizens Fundamental Claims School which includes obtaining an overall passing score. OR JD with 2 year of adjusting experience Preferred Qualifications Bachelor's degree in Business Administration or field with skill transferrable to insurance. Ten (10 or more years of experience handling claims. Active Florida Adjuster license (620 or 644). Industry designations or certification. Xactimate proficiency. Physical RquirementsThis position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day). This position may require occasional overnight travel during catastrophe response; and may be required to work for extended periods of time to include after standard business hours in addition to weekends and holidays during catastrophe response, or as needed.We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more! Retirement savings plan with a generous company match Medical, dental and vision coverage Company Paid employee basic life insurance and short-term disability Generous paid time off: vacation, sick and holiday leave Employee Assistance and Wellness Programs Tuition reimbursement Professional and leadership development opportunities Flexible work schedule and Alternative Work Arrangements Company Paid Parking Employee recognition programs Relocation assistance (where applicable) Community and volunteering opportunities Casual dress Citizens is Proud to Be an Equal Opportunity EmployerVisa sponsorship is not available for this position.Primary LocationUS-FL-JacksonvilleWork LocationsJacksonvilleJobClaimsOrganizationCPIC BUJob PostingAug 11, 2021, 4:51:44 PM