Sales Support Manager
Retail Sales Support ManagerRetail Sales Support Managers are professionals within the Bob's Discount Furniture organization and play a vital role by ensuring that Stores provide an exceptional customer experience while fostering sales in accordance with The Bob's Way to both internal and external customers. Retail Sales Support Managers are expected to perform and behave in a manner that is consistent with the Company's core values and vision.The primary function of The Retail Sales Support Manager is to manage the daily operations of a Bob's Retail Office, Caf and Bob's Way to Pay programs; inclusive of recruiting, hiring, maintaining staffing levels and scheduling to meet the needs of the business. Additionally, The Retail Sales Support Manager serves as an active liaison to Bob's Acceptance Now partners; championing the Bob's Way to Pay inclusive of training, tracking and driving ancillary revenue by identifying and leveraging successful selling behaviors according to Company guidelines.The Retail Sales Support Manager drives tactical compliance on all office metrics to include but not limited to; Cash Management, Team Management, Customer Experience expectations, Payroll processing, coordination of logistics and successfully drives Point of Purchase Sales. The Retail Sales Support Manager will also assist in Sales Floor Management when necessary and is a key carrying Manager that will provide opening, closing and MOD support.The Retail Sales Support Manager takes an active role in conducting Store-level Human Resource function to include: performance management, new Team member orientation, tracks and maintains employee statuses and oversees all pertinent maintenance of personnel records. The Retail Sales Support Manager is a primary contact for Store Management and Home Office Departments including Human Resources/Payroll, Customer Care, Store Operations and Delivery."No phony sales, no phony gimmicks, justeveryday low prices and value! We call it the Bob's Way because no one does it better!" - Bob Kaufman Founder and President EmeritusAt Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!The Benefits and PerksFeeling under the weather, we've got you covered! We offer National Health, Dental and Vision coverageLife insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!401(k) Profit Sharing Plan - Generous Company match!Paid Personal/Sick DaysPaid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holidayEmployee Assistance ProgramOur prices are already low, but why not more! Generous Employee DiscountThe flexibility of working a Retail Schedule (weekends, evenings & holidays)Need a pay advance? Take advantage of Bob's Bail Out ProgramHave an unexpected extraordinary expense? Take advantage of Bob's Helping Hand Program. Bob's cares and is here to helpAnd muchmore!Many of our benefits are paid wholly or in part by Bob's Discount Furniture and are available to eligible employees.Job ResponsibilitiesOversee compliance of all operational/security polices, guidelines and practices as they relate to the Retail Office, Caf and Bob's Way to PayManage schedules and determine required staffing levels to effectively manage the businessInterview, hire and train Retail Sales Support AssociatesEngage in one-on-one feedback sessions ensuring effective interactive communication, personal growth and departmental goal alignmentProvide weekly Communication updates to Management TeamMotivate Retail Sales Support, Caf and Acceptance Now Teams through meaningful and inspirational daily/weekly meetingsWork with ANOW partners in identifying Talent, trends and provide tracking informationMaintain all required records according to Company PolicyMeet Retail Sales Support Goals as set forth by the Company; ie; Mystery Shops, Point of Purchase SalesEnsure Retail Sales Support Associates are leveraging all sales opportunitiesResponsible for managing all legal tender transactionsOther duties as assignedRequired Qualifications Ability to lead and manage peopleAbility to display analytical, critical thinking and problem solving skillsAbility to use sound judgment and practice sound decision makingAbility to actively listen, communicate effectively and utilize communication tools appropriatelyAbility to motivate self and othersProven ability to effectively manage one's own time and the time of othersProven ability to identify root cause and manage and improve processAbility to set clear goals and expectationsPreferred QualificationsAssociates degree or equivalent preferred3 years minimum successful Customer Service Experience5 years minimum Management experience preferredRetail and Sales experience preferredBob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.