General Manager

Hersha Hospitality Management LP
Annapolis, MD
Sep 19, 2021
Sep 21, 2021
Full Time
Opportunity: General ManagerLead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. Potential Career Path Area General Manager - Regional Director of Operations - Vice President of OperationsEssential Job Functions+ Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. + Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.+ Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.+ In conjunction with sales leader, develop and implement sales and marketing plans.+ Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.+ Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.+ Handle associate issues appropriately and in conjunction with human resources following HHM policies.+ Participate in community affairs and maintain positive public image for HHM and hotel. + Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.+ Travel to attend corporate meetings, sales trips and serve on committees.+ Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. + Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.+ Oversee sales department operations, and regularly participate in sales calls/client visits.+ Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. + Follow sustainability guidelines and practices related to HHM's EarthView program.+ Perform other duties as requested by management.Position Requirements+ Associate or Bachelor's Degree in Business, Hospitality or a related field.+ Previous hotel management experience required. Work Environment and Context + Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.+ Occasional travel required.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItID: 2021-31787 UltiPro Location Description: 124 Womack Dr Annapolis Maryland 21401 US External Company URL:

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