DoD Skillbridge Data Center Technician

Quality Technology Services, LLC
Ashburn, VA
Sep 19, 2021
Sep 21, 2021
Full Time
The **Data Center Operations Technician (DCO Tech)** SkillBridge Internship will allow a military service member to have exposure to function within a data center environment. This person should be a highly motivated and energetic individual willing to achieve assigned tasks and goals. Everyday jobs may include a wide variety of duties and this person should be willing and able to achieve all of them successfully. A broad range of skills is also needed to attain success in this important position including detail orientation and the ability to manage stressful and changing circumstances at all times.You will gain the following skills:**RESPONSIBILITIES,** other duties may be assigned. + Provide remote hands and eyes for customers.+ Hardware and software configurations and installation of managed products.+ Completing new cabling projects and managing existing cabling plant.+ Create tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.+ Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts+ Communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues.+ Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures.+ Work with customers, other systems engineers, and management to communicate ticket status.+ Manage tickets:+ This includes ensuring tickets are being opened, worked and escalated based on set standards+ Review all resolved tickets to ensure properly documented resolution.+ Ensure details of the problems and steps taken to resolve ticket are documented**BASIC QUALIFICATIONS** + Technical college degree or equivalent professional experience+ One or more years of experience working in a Data Center, NOC or similar environment+ Proficiency with MS Office Suite**PREFERRED QUALIFICATIONS** + MCP, BOD OEM (Panduit, Corning), Network+, BICSI Installer I certifications.+ A+, Copper and Fiber Installer I certifications (must be completed within first 12 months of hire if not certified)**KNOWLEDGE, SKILLS AND ABILITIES** + Excellent interpersonal skills with the ability to interface with all levels of the organization+ Acquire and apply job-related knowledge within set guidelines and expectations.+ Manage complex situations during off management hours - single point of contact+ Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from

Similar jobs