Sr. Manager, Process Management - EDS Governance

Employer
Capital One
Location
Vienna, Virginia
Posted
Sep 19, 2021
Closes
Oct 13, 2021
Ref
R117881
Function
Finance
Hours
Full Time
Towers Crescent (12066), United States of America, Vienna, Virginia

Sr. Manager, Process Management - EDS Governance

The Data Ethics, Privacy and Emerging Data Solutions Team at Capital One offers a unique opportunity to work within an entrepreneurial team yet have the resources and tools of a larger company. Our group is driving enhancements both within and across many Capital One lines of business. You will have the opportunity to play a pivotal role in improving the experience for internal users as they safeguard their sensitive data.

As a Senior Manager of Process Management, you will deliver data management change management strategies and processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

In this role you will:
  • Lead a cross-functional team to establish and manage governance processes related to data classification, protection, and management
  • Drive change management for data initiatives
  • Collaborate with internal partners to build an understanding of processes or workflows that involve sensitive data and ensure that it is properly protected. You will be exceptional at developing and nurturing relationships with key internal stakeholders in support of Capital One's lines of business.
  • Grow Capital One's Platform by developing processes that support consistent, frictionless user experiences.


Responsibilities of this role may include:
  • Creating and validating processes
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Driving process improvements aligned with desired customer outcomes
  • Developing, leading, and or influencing a cross-functional Data Management Community of Practice
  • Developing and executing on a cohesive, enterprise-wide communications strategy related to Data to include all facets of a holistic comms strategy
  • Developing and executing on a cohesive, enterprise-wide training strategy related to data
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
  • Managing and leading a high performing team of associates


We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in change management in the data transformation space. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.



Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 4 years of experience in Process management
  • At least 4 years of experience in Project management



Preferred Qualifications:
  • Master's Degree
  • At least 6 years of experience in Process management
  • At least 6 years of experience in Project management



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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