Principal Process Manager- Messaging Governance and Deliverability
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Sep 23, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Principal Process Manager- Messaging Governance and Deliverability
The Products and Platform Messaging team is seeking a process manager to manage messaging governance and deliverability across our line of business partners and sending systems. This role is critical to ensuring our messages are adhering to our messaging standards and successfully delivered to recipients. This process manager will also help shape our future messaging strategy through effective monitoring and analysis of performance metrics.
Responsibilities include:
- Drive and influence others to be 100% compliant with our messaging standards
- Create, monitor and proactively report performance metrics
- Drive results by identifying and resolving performance issues
- Create and manage process documentation
- Provide external vendor relationship support
- Manage new intake requests to onboard new clients or messaging platforms
- Contribute to developing strategy and messaging enhancements
The ideal process manager should:
- Possess strong knowledge of message channels, including email, SMS and Push
- Demonstrate strong written and verbal communication skills with exceptional storytelling abilities
- Show inquisitiveness, curiosity, and skill for problem solving
- Easily build strong, collaborative relationships
- Understand the business, key pain points, and provide solutions
- Be highly organized and well-managed
- Have strong proficiency in Google Sheets & Slides
- Have at least two years' experience in Process or Project Management
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 1 year of experience with Microsoft Office or G Suite
- At least 1 year of process management experience
Preferred Qualifications:
- Bachelor's Degree or military experience
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
- 1+ year of experience in Compliance or Risk Management
- 2+ years of experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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