Security Operations Center Manager

Capital One
McLean, Virginia
Sep 18, 2021
Oct 17, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Security Operations Center Manager

The Security Operations Center (Sentry) Manager is responsible for supervising people, process and technology. Sentry is a 24/7 operation with the Manager working with the Senior Manager to provide team leadership, develop strategic programs, identify technology initiatives, and develop and implement policies and procedures. Specific functional areas of responsibility and proficiency include: security alarm monitoring, records system management, stakeholder engagement (customers and operational partners), data-driven (metrics) reporting, team and task-specific performance assessment, and management of Sentry's critical incident responses.

The Manager assists the Senior Manager drive process implementation and refinement, short and long-term project management, cross-team collaboration, building new and improving current relationships while seeking new partners.

  • Manage complex people, process and technical projects.
  • Provide assessment for a wide range of incidents, events, and situations and provide potential resolutions.
  • Identify and assess challenges, determine root and ancillary causes and create plans to resolve the challenge.
  • Analyze data to drive problem solving initiatives and process improvement.
  • Communicate effectively whether writing, speaking or presenting.
  • Develop, implement and manage control center programs.
  • Gather and analyze data to create useful metrics that support change.
  • Manage change and conflict.
  • Be adept at managing crises; provide front-line leadership in coordinating Sentry's responses to a wide range of events.
  • Be a dependable team player with strong business acuity, enthusiasm and a positive attitude.
  • Possess an impeccable work ethic and a high degree of integrity.
  • Possess general knowledge and understanding of State and Federal employment laws.
  • Extensive experience using Lenel Enterprise OnGuard
  • Provides necessary training regarding the proper operations of all working components of a Security Operations Center.
  • Hires, trains, and motivates the Sentry associates and schedules training sessions to ensure associates are cross-trained on all aspects of central station operations.
  • Maintains the Capital One alarm monitoring system database.
  • Helps develop and implement enterprise standards and procedures governing Sentry operations.
  • Update and maintain alarm monitoring database
  • Perform other duties as required such as listed in skills and abilities.

Skills and Abilities:

  • Strong understanding of security hardware and software to include camera, access control, and fire alarm.
  • Ability to develop, implement and oversee the installation, operations, monitoring and repair of all security systems and devices.
  • Ability to ensure that the central station is sufficiently staffed and supervisors and analysts are trained and equipped to properly utilize all systems.
  • Have extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
  • Ability to develop a good working relationship with all levels of management.
  • Knowledge of computers and software programs, specifically, MAStermind, Lenel OnGuard, DMP, BOSCH and office productivity applications.
  • Ability to make decisions, while under stress, that provides for the safety and security of the Capital One associates, visitors and assets.
  • Knowledge of and ability to utilize computer office products, word processing, spreadsheets, electronic mail, internet and databases.

Basic Qualification.

  • Bachelor Degree or Military experience
  • At least 3 years experience as a people manager.
  • At least 2 years leading and managing security operations center, or similar environment.

Preferred Qualifications :

  • At least 5 years of experience in corporate security or a similar role
  • At least 4 years leading and managing all aspects of a corporate control center
  • At least 5 years of experience with emergency communication operations.
  • At least 2 years of experience in the planning, implementation, maintenance, or management of central alarm, access control, and closed circuit television systems.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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