Director, IT Operations

Arlington, Virginia
Sep 18, 2021
Sep 24, 2021
Executive, Director
Full Time



Learn more about this agency


This announcement provides the opportunity for a reassignment/promotion to the position of Director, IT Operations position within Office of the Chief Information Officer (OCIO) located in Arlington, VA. The successful candidate directs, manages, and evaluates all aspects of OIG IT Operations, develops and manages IT support, network systems integration, compliance management, responsible for delivering IT services such as network, Internet and Intranet IT infrastructures, strategic planning for operations requirements; and IT security, system maintenance, and continuity planning. Evaluates and provides advisory services to the OCIO on ways to improve the use of IT supporting business processes and enhancing effectiveness of operations.

This position is being advertised at the Director Band level, equivalent to a GS-15. The salary range for this position is $144,128.00 - $172,500.00. The salary figures include locality pay.

Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations.

Responsibilities include planning and assigning work; collaborating with peers and subordinates to assure effective advisory services; and otherwise ensuring continuous progress toward stated goals. Provides innovative and expert leadership to the following areas:
  • Designs, develops, implements, utilizes, and conforms to enterprise cloud architecture application solutions, strategies, processes, and standards, focusing on expertise in cloud technologies. Collaborates with business owners, analysts, engineers, teams, and infrastructure services to define, establish, and communicate cloud application and data architecture standards, policies, and directions. Designs high quality architectures, and drives architecture activities that are aligned to organization requirements set by leadership.
  • Analyzing and defining network requirements; defining and maintaining network architecture and infrastructure; configuring and optimizing network servers, hubs, routers, and switches; analyzing network workload; monitoring network capacity and performance; diagnosing and resolving network problems; developing network backup and recovery procedures; installing, testing, maintaining, and upgrading network operating systems software; and/or ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
  • Developing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs; promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations' visions and goals; conducting systems security evaluations, audits, and reviews; developing systems security contingency plans and disaster recovery procedures; developing and implementing programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures; participating in network and systems design to ensure implementation of appropriate systems security policies; facilitating the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes; assessing security events to determine impact and implementing corrective actions; and/or ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of all IT services.
  • Developing telecommunications plans, policies, and procedures; defining and implementing requirements; conducting traffic analysis; directing operations; managing telecommunications programs; providing for data transmission; performing test and evaluation; and telecommunications deployment planning.
  • Providing innovative and expert leadership to diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; developing and maintaining problem tracking and resolution databases; installing, configuring, troubleshooting, and maintaining customer hardware and software; developing and managing customer service performance requirements; developing customer support policies, procedures, and standards; providing customer training; and/or ensuring the rigorous application of information security/in.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. citizen
  • Must be able to pass a drug screening and medical assessment questionnaire.
  • Must be able to pass a background investigation
  • Must be able to obtain and maintain Top Secret security clearance
  • Must be able to obtain and maintain a government-issued credit card
  • May be required to successfully complete a 12-month probationary period



You must meet ALL of the minimum qualifications listed below.
  • Bachelor's Degree from an accredited college or university
  • At least (7) seven years f specialized experience in Information Technology equivalent to the next lower grade level (GS-14) which includes: infrastructure design, operations, support and security
  • At least (4) four years of previous supervisory experience managing and directing staff of technical subordinates in cross-functional team or projects and influencing senior-level management and key stakeholders
  • At least 3 years of Cloud experience to include skills in planning, designing, engineering, architecting and implementing complex Information Technology solutions in the Microsoft Azure, AWS or other cloud environments
  • Development and management of IT programs and plans illustrating successful integration of products and services

  • Professional Certification(s)

You must have the experience, knowledge and skills as listed in EACH of the evaluation factors. Failure to demonstrate that you meet all of the evaluation factor requirements as listed below will result in a score of zero (0); an ineligible status, and you will not be referred for further consideration. Include your major accomplishments relevant to the position requirements in your resume.
  • Experience with structured decision-making in a highly complex environment that involves multiple programs and stakeholders, business priorities; financial/human resource constraints; and major technology and systems integration challenges.
  • Experience in the IT/Cloud Operations areas, enterprise network architecture, unified messaging, management and monitoring systems, lifecycle management, information security, and disaster recovery with an understanding of future trends.
  • Experience in understanding the needs and direction of an organization, creating both an IT strategic vision to support the organization along with an annual plan for tactical execution, and managing the IT activities to support both.
  • Experience managing multiple projects, some large or complex, using a systematic methodology from project initiation, through requirements, design and development, testing, implementation, maintenance, and retirement. Coordinate project activities in order to ensure that efforts are initiated and completed on schedule and within budget. Oversee IT Operations project portfolio.
  • Experience as a leader, supervisor, and manager to include federal employees and contractors, to achieve project performance goals and objectives, or direct progressive change within the organization, and projecting and managing the orderly introduction of innovation and change within a complex environment.
  • Experience in managing employees with an emphasis on promoting maximum staff utilization, development, and handling disciplinary issues.
  • Excellent oral and written communication skills with the ability to interact effectively at all staff levels: experience in the development and presentation of background, position, or decision briefs; and policy and program guidance.

You will no longer be considered for this position if you receive a zero (0) rating on any evaluation factor.

Failure to demonstrate that you meet all evaluation factor requirements will result in a score of zero (0). Upon receipt of a zero score, you will be deemed "not minimally qualified," and you will not be referred for further consideration.

Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and the experience, education and training that indicate the applicant's ability to acquire the particular knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit the required information by 11:59 PM EST on 09/23/2021 will be considered.


Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here: Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities. For further information visit:

Additional information

Pay is only part of the compensation you will earn working for the USPS OIG. We offer a broad array of benefits programs:

Health, Dental, Vision, Life and Long Term Care Insurances with Flexible Spending options.

For more information about these programs visit

Retirement and Thrift Savings. For more information about these programs see and

Flexible Work Schedules. USPS OIG offers a range of family friendly flexibilities including flexible work schedules, telework and employee assistance programs.

Leave and Holidays. In addition to 10 paid holidays each year, you will earn 13 days of paid sick leave and 13 to 26 paid vacation days each year depending on your years of service.

For further information, please refer to our website at:

Fair Labor Standards Act (FLSA) Status: Exempt (Nonexempt employees are entitled to overtime pay; Exempt employees are not).

This agency provides Reasonable Accommodations to applicants with disabilities. If you require accommodations for any part of the application and/or hiring process, please send an email to The decision on granting an accommodation request will be made on a case by case basis.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Human Resources Office will review your resume and supporting documentation to ensure that you meet the minimum qualifications required for this position. You will no longer be considered for this position if you: receive a zero (0) rating on any evaluation factor; fail to attach all required documentation; if your application materials indicate that you are not minimally-qualified for this position; or if you fail to qualify on the interview. Only the top-rated candidates will be referred to a review official or the selecting official for further consideration. Top-rated applicants may be required to participate in an interview. Your rating may be further adjusted or rated as ineligible by the review official or the selecting official based on your interview performance. Once all applicant scores are finalized, the selecting official will make a final decision. NOTE: If you receive a zero (0) rating on any evaluation factor or on the interview, you will be considered NOT MINIMALLY QUALIFIED for the position and rated ineligible.

Background checks and security clearance

Security clearance
Top Secret

Drug test required

Required Documents

You must submit all required documents by 11:59 PM EST on the closing date of this announcement, Vacancy Announcement 11228657, by closing date 09/23/2021.

1. RESUME. When completing your online application or uploading your resume, you must categorize it as a "Resume" document).

2. SF-50. You can access your Form 50 by logging into and accessing your eOPF.

    Certificates or Licenses, if applicable. Upload and save as "Other" document.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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