Building Services Specialist

Washington, D.C
Sep 18, 2021
Sep 26, 2021
Full Time


Due to the Pandemic, and individual states with different phases of reopening, the selectee's report date to the official duty station/facility may be delayed until such time as employees are allowed to report to the workplace. The person selected may telework up to the maximum extent possible, up to and including full time, until it is safe to relocate.

Learn more about this agency


Serves as a Building Services Specialist within the assigned office. Supports and assists a comprehensive facilities program and related customer support activities that provide services to occupants of buildings owned or leased by the FAA HQ, the Department of Transportation (DOT), or other Federal entities.

Provides regular facility services and management support in responding to customer requirements and concerns, long range space planning, space utilization and interoffice moves. Provides regular facility services support for furniture reconfiguration and minor repairs, room set ups, facility inspections, and contractor escorts. Assists in tracking and responding to customer service requests and complaints through email, phone or walk-ins.

Assists in Customer Service Desk, responding to customer requests. Processes and prepares requests for access memos, pest management, Heating, Ventilating, and Air Conditioning (HVAC), cleaning, maintenance, parking, transit benefits and conference room reservations and set up.

Responsible for scheduling facility inspections provides cost estimates to reimbursable customers, and resolves discrepancies. Supports facilities programs/projects in accordance with governing policies and regulations including occupancy safety and security programs, space utilization, moves and construction, warehouse, mail delivery, parking, and building/grounds maintenance and repairs. Schedules laborer and move services requirements as directed. Assists in emergency planning and response to include Emergency Notification System (ENS), operational Evolution Plan (OEP), and FAA's evacuation plan.

Responsibilities include: applying basic knowledge of administrative or program principles, concepts, policies, procedures and objectives, working with higher and lower level professionals with day-to-day operations. Utilizes various office automation software programs, tools and techniques in support of the office operations. Prepares and manages a variety of documents, such as letters, reports, spreadsheets, database presentations, and various graphs. Coordinates with a manager, project/program manager, team leader, or more experienced professional to plan time and use assigned resources to accomplish tasks.

Contacts are primarily internal to the organizational unit with a manager and other employees to share information, provide data and/or written analyses, and to discuss the status of assignments. In some specialties, may have contact with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customer's situation.

Works under detailed instructions provided by a manager, project/program manager, team leader, or more experienced professional. Regularly refers problems and work issues to a manager, project/program manager, team leader, or more experienced professional for guidance. Work is reviewed regularly during assignments and at completion to ensure timeliness and all aspects of quality.

Performs other duties assigned in support of the organization's goals.

Travel Required

Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)


To view the complete qualification standard, applicants should reference - U.S. Office of Personnel Management Group Coverage Qualification Standard for the Miscellaneous Administration and Program Series, 0301.

To qualify for this position at the FV-F level you must demonstrate in your application that you possess at least three years of progressively responsible general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data and recognize solutions, plan and organize work and convey information, with at least one year equivalent to the FG/GS-4.


Successful completion of 4-year course of study leading to a bachelor's degree, gained from an accredited college or university.

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

Eligible applicants meeting the minimum qualification requirements, may be further evaluated on the Knowledge, Skill and Abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.

If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list.


Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each Knowledge, Skill and Ability in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Employees must submit a copy of their most recent SF-50, Notification of Personnel Action.

This is a bargaining unit position.

Links to Important Information: Locality Pay , COLA

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

SF-50, Notification of Personnel Action.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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