Physician Liaison

Location
Silver Spring, Maryland-Silver Spring
Posted
Sep 18, 2021
Closes
Oct 12, 2021
Ref
210002UV
Function
Nurse
Industry
Healthcare
Hours
Full Time
Develop and implement strategic marketing plans in geographically defined territory to increase referrals from community physicians into Children's National Health System. Collaborate with our service line chiefs and our specialists to facilitate relationships with community referring physicians. Responsible for gathering market intelligence, logging activities in Salesforce and reporting out to manager in a timely organized manner. Experience with Salesforce and reporting is preferred. Analyze referral patterns and demonstrate ability to drive results. Coordinate with physician practices and Children's operational team to problem-solve and measure physician satisfaction trends.

Qualifications

Minimum Education
Bachelor's Degree Concentration in business, marketing, communications, or a related field (Required)

Minimum Work Experience
3 years Related experience in a liaison, marketing, or physician sales role in healthcare setting (Required)

Functional Accountabilities
Research and Strategy
  • Utilize referral data across each territory to identify overall and service line specific referral patterns.
  • Assist in the development of short and long term marketing plans to optimize the use of physician referrals to health services.
  • Provide strategic council across the organization as it relates to physician relations by attending meetings and joining committees focused on referring physician relations and communications.
  • Assist the Director to develop physician targeted strategies to enhance communications and partnerships with referral community
Physician Outreach
  • Coordinate and implement visits to referring practices to build and maintain relationships, include ongoing follow-up and monitoring.
  • Provide information about Children's services lines, key physicians, initiatives, and research.
  • Coordinate with Children's operational and service excellence departments to problem-solve, identify trends and suggest improvements, and measure trends in physician satisfaction.
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance


Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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