Sendoso is seeing a highly ambitious individual who is passionate about interacting with and servicing their customers. The Customer Support Specialist is a customer-facing role, delivering ongoing support and guidance post-sale for US and International customers. You'll interact through email, phone, and chat to provide an exceptional customer experience for everyone you encounter. Who You Are: You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns. You enjoy the challenge and detective work needed to get to the bottom of complex issues. You are a lifelong student of the industry, their product, and customer experience best practices. Your Typical Day: You'll spend most of your scheduled day on the front lines working with customers over email, phone, and chat. You'll maintain a queue of cases that you will continue to work through customer contact up to the resolution. Advocate for customers to help prioritize future enhancements and trouble spots to improve the customer and internal team's usage of the product. Experience: 1 years history of success interacting with customers over email, phone, and chat An exceptional customer experience background while proving customer advocacy and empathy Excellent written/verbal communication and interpersonal skills Comfortable working in a performance-based and structured environment A history of meeting and exceeding KPI's and Customer Expectations Analytical approach to navigating, investigating, and understanding how products work An aptitude for learning new products, processes, and systems Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers Strong technical troubleshooting skills, perseverance, and patience Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources Ability to work independently Bonus Points If Having experience working in a SaaS Support environment You have worked in a fast-paced call center environment What You'll Love: Comprehensive Medical Plans plans - they've got you covered Take-What-You-Need Time Off Vacation Bonuses 2X/Year 401K Plan FSA Plan Volunteer Time Off Birthday Time Off ClassPass Membership Program by Jobble