Operations Support Center Operator I - Entry Level

Employer
Xpressbet
Location
Cockeysville, MD
Posted
Sep 17, 2021
Closes
Sep 20, 2021
Ref
96413632
Industry
Other
Hours
Full Time
Overview: Base Work Location Position based in Hunt Valley, MD Note: Due to pandemic and based on business direction, positions are remote work full time until otherwise notified. Initial weeks of training will be onsite at the racetrack and our facility in Hunt Valley, MD.Ready to take a different path? Passionate about technology? Love horse racing? Eager to work in a rapidly growing industry? If you answered YES to any of these questions, the 1/ST TECHNOLOGY Group could be the right fit for you1/ST TECHNOLOGY is a global group of technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries.Our companies and products include AmTote, Xpressbet, 1/ST BET, and ParMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team.Whether youre a railbird, gamer, or youre just passionate about technology, and wed love to find out if theres a spot where you can thrive in the 1/ST TECHNOLOGY Group.1/ST Technology is currently searching for a hardworking Entry Level OSC Operator I.You will be working in real-time transaction processing environment while continuously monitoring communication networks. You will identify situations or data requiring additional attention to reporting the identifiable factors.You will be opening and shutting down, executing the day-end procedure, monitor ITW traffic-inbound and outbound traffic, verify ITW connections are established at the proper time. You will use menus for basic trouble-shooting, monitor communication networks and report issues per reporting guidelines. Your role supports RDC (Race Day Control) operations, which provides support for RDC functionality (RDC techs, mutual departments, etc.) You will generate ad-hoc reports. The ideal candidate has excellent troubleshooting skills, excellent oral and written skills and must be willing to provide 24x7 support, including nights, weekends and holidays.Competencies that lead to success in this role: Adaptability; Applied Technology Skills; Business Acumen; Communication Proficiency; Emotional Intelligence; Organizational Skills; Personal Effectiveness & Credibility; Problem Solving & Analysis; Results Driven; Teamwork Orientation/Development; Time Management. Responsibilities: You Will:Verify program/betpool information for all hub communities. This includes all pertinent data, ie commission rates, proper rounding, minimum payouts, minimum bet values, entries, etc.Monitor ITW traffic inbound and outbound traffic. Verify ITW connections are established at the proper time. Use menus for basic troubleshooting.Monitor error logs and systems alerts, and report errors per reporting guidelines.Monitor Communication networks and report issues per reporting guidelines.Support RDC operations Provide support for RDC functionality (RDC techs, Mutuel departments, etc.) Generate ad-hoc reports.Verify the accuracy of off-line reporting.Excellent troubleshooting skills - excellent oral and written skills - must be willing to provide 24x7 support, including nights, weekends and holidays Qualifications: You Have:An Associate degree or Technical Certificate in Computer Science or related area preferred, not required.0 to 1 years experience preferred, on the job training provided.Ability to speak Spanish preferred but not requiredStrong math & verbal communication skills.Self-motivation and are hardworking, flexible, and reliable.Ability to learn quickly, detailed oriented, take direction, work and communicate effectively with co-workers.Exposure to computer operations, methods, monitoring networks, customer service and trouble shooting.Preferred Experience and/or Education:Knowledgeable in technology; Knowledge of horse racing industry a plus; Individual must be open to learn about and understand niche industry.A degree or Technical Certificate in Computer Science or related area (not required) and/or equivalent experience preferred.Compensation is commensurate with experience and includes a competitive base salary, bonus opportunity, benefits and consideration for relevance of relocation assistanceADDITIONAL INFORMATIONVery little to No Travel Required.Required to work nights, weekends and holidays, 8 hour shifts, 5 days a week. Ideal candidate must be able to pass pre-employment background and drug screening test.Base Work Location Position based in Hunt Valley, MD.Note: Due to pandemic and based on business direction, positions are remote work full time until otherwise notified.Will be required to obtain applicable industry licenses for multiple jurisdictions Company will facilitate application and payment processes during first week of employment