Guest Services Representative

Hilton Garden Inn Waldorf Hot133
Waldorf, MD
Sep 16, 2021
Sep 20, 2021
Accountant, IT
Full Time
Job description:We have a full-time opening for a Guest Service Agent / Front DeskMust be able to work various shifts per week including weekends and holidays.Must have a high school diploma or equivalent.Be authorized to work in the United States.Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.Primary responsibilities include:Registering guests making and modifying reservations hotel operator and concierge duties.Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.QUALIFICATIONS:High School diploma or equivalent required.College course work in related field helpful.Experience in a hotel or a related field preferred.Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful high pressure situations.Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data and basic arithmetic functions.Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.Ability to read comprehend and write simple instructions and/or short correspondence and memos.Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.An operational knowledge of Microsoft Office suite.Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.Holds an understanding of hotel products and guest services.Ability to participate in the creation of an enjoyable work environment.RESPONSIBILITIES:Approach all encounters with guests and associates in a friendly service oriented manner.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Shamin Hotels standards as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Shamin Hotels policies standards and regulations to encourage safe and efficient hotel operations.Greet and welcome all guests approaching the Front Desk in accordance with Shamin Hotels standards.Maintain a friendly and warm demeanor at all times.Maintain proper operation of the telephone switchboard and ensure that all Shamin Hotels performance standards are met.Handle requests for information mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service facilities and hours of operation.Answer inquiries from guests regarding restaurants transportation entertainment etc.Establish and maintain good communications and team work with fellow associates and other departments within the hotel.Be aware of all rates packages and special promotions.Be familiar with all in house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Shamin Hotels policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.As needed deliver guest items such as luggage, messages, packages, amenities or, other items requested by guests or, team members.Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.Property Details:Guests can relax at the Hilton Garden Inn Waldorf hotel in Waldorf, Maryland, 45 minutes from Reagan International Airport and 60 minutes from Baltimore/Washington International Airport. This Waldorf hotel is close to great shopping, dining and entertainment at St. Charles Mall with AMC movie theatre also next door. Our hotel in Waldorf is perfect for all travelers. We offer spacious guest rooms with home comforts like 37-inch flat screen TVs, hospitality centers and complimentary Wi-Fi. Choose a suite for extra space, with sitting area and sofa bed. Our Waldorf hotel with 2,500 sq. ft. of meeting space for up to 200 people. Guests can enjoy daily cooked-to-order breakfast or a delicious dinner in the Garden Grill restaurant. Our 24-hour Shop stocks snacks and ready-made meals. We also offer a heated indoor pool and whirlpool and a 24-hour fitness center.JB.0.00.LNby Jobble